Melaleuca

Their online ordering system and automatic back-up orders have had a few glitches in them and the company is unwilling to resolve the issues. Most recently, we placed our February order but their system sent a "backup order" as well. Strangely, that backup order - for which we had chosen the products a couple of years ago - had products in it we haven't used in over 10 years and we certainly didn't want them, not to mention we didn't want 2 orders for February. We emailed the company to inform them of their errors and their only response was that we would be charged for shipping on the refused package. So they are making us pay shipping to receive an order we didn't place, and they are charging us shipping to return their erroneous order. Furthermore, every time I have reported issues in the past couple of years they claim the error is due to something I've done. Terrible customer service.

I joined Melaleuca in May 2023 for yearly membership and was not aware of that they will keep shipping me the product every month and keep charging me. I called twice and they are asking for $10 for return label and still not cancelling my service and got charged for 2 months even when I did not pick or order any supplies. They just pick the random products and ship to your door. Big scam. No one cares at the company..

I was using their vitamins, over priced at $99 a month and never got to use my points or the rebate crap they try to sell you on. I stopped my subscription and returned the auto back up shipment and I had to pay the postage for the return and then they would not refund me for the total cost I paid! They are the worst company ever

Be sure of what you might use before you get sucked into the monthly shipment. I had boxes for months because I would try to switch what was supposed to come each month. No dice. I got the same crap 3 months in a row. For green cleaning, go with a better brand. This is truly a pyramid scheme for people who sign others up. Their 100% guarantee is only within 90 days so that's not really 100% in my opinion. I simply couldn't use a months worth of product within the month and the variety wasn't that great.

I have been a consumer of Maleleuca products on and off for about 4 years. In the past when I needed to cancel service there wasn't a headache. You just had to scan your form in via email (DO NOT FAX. IT WILL NOT WORK), and then your services will be canceled.

This last time I received a box I didn't need. I paid 10 for return shipping label and returned. I was told I would get my money back.

A week later I call and ask where is my money. They tell me it's a credit.

WHY WOULD YOU CREDIT A CANCELLED ACCOUNT?

I ask, they tell me it's policy. I tell them I wasn't made aware. They apologize and say it will take up to 7-10 days for my credit back to my debit card.

2 weeks later I call back. I still haven't received my money.

They apologize and tell me it's still a credit. I'm in tears at this point. Too tired to be angry. I am disappointed however. I tell the young man. He tells me I will get my credit on my card it will take 5 days.

No offer of retribution.
No offer of free products.
Just an I'm sorry you have no money, no gas and are running out of food.

I told them i must wait until my next paycheck. This hurts because I'm single mom of 3.

They tell me they understand...

NO OFFER TO RECTIFY.

All I can say that my mother has been selling Melaleuca products for over 15 years, so I have been using them since then. I love the scent of the Alloy shaving gel and the way it leaves my face feeling nice and smooth. The tea tree oil has a wonderful affect on my skin.

I just wanted everyone to know about great testimonies with Melaleuca. I become a customer over 2 years ago but had never heard of them and was very skeptical. Well, my family has been healthier today than ever before. In fact we only go to the doctor for our well-visits, which when you have 2 little kids that's amazing! My husband's cholesterol levels all went down and I've cut my hygienist visits from 4 to 2 a year (used to get a lot of staining from tea). So, our family is healthier, I save money on our groceries each month and I've been able to stay home and work around our family's busy schedule. Been an amazing ride so far! Can't wait to see what the next 10 years will bring.

I started shopping at this store almost 4 years ago because of my daughter's eczema. Little did I know how much of a life changing experience my family and I would have. My husband takes the Peak Performance Vitamins and notices he simply just has more energy and doesn't feel as sluggish. Another family member has experienced amazing results with his blood pressure, and a neighbor can't believe she started feeling so much better after taking the vitamins for just a few days! As a mom of 4 children, I was also able to begin replacing my corporate career income with simply sharing this store with others and helping people set up their accounts. This company has the most brilliant business model.

All the products wherever they stated it is correct and true, on all of this 2 years I have no problem good customer service if you are not satisfied they refunded exchange your money no question asked.

We share our home with 3 canine companions, so you can imagine the ongoing cleaning we do! Sol-U-Mel is one product I cannot be without. Even diluted with water, this stain remover easily cleans away muddy paw prints on an off-white carpet. It's the best stain remover I have ever used, but is so versatile. It has over 100 uses!

We have called the Customer Service staff 3 times in the last two weeks and both Donna, twice, and Torre, were well trained, easy to work with, answered all questions and the consummate professional. As a Customer Experience Consultant for over 25 years, I would rate both of them as A++. And Torre even shared her favorite Melaleuca product and the reasons it was so fantastic. Very impressive Team. And the best part... both spoke perfect Idaho English.=)