Ariela H.

I have been a consumer of Maleleuca products on and off for about 4 years. In the past when I needed to cancel service there wasn't a headache. You just had to scan your form in via email (DO NOT FAX. IT WILL NOT WORK), and then your services will be canceled.

This last time I received a box I didn't need. I paid 10 for return shipping label and returned. I was told I would get my money back.

A week later I call and ask where is my money. They tell me it's a credit.

WHY WOULD YOU CREDIT A CANCELLED ACCOUNT?

I ask, they tell me it's policy. I tell them I wasn't made aware. They apologize and say it will take up to 7-10 days for my credit back to my debit card.

2 weeks later I call back. I still haven't received my money.

They apologize and tell me it's still a credit. I'm in tears at this point. Too tired to be angry. I am disappointed however. I tell the young man. He tells me I will get my credit on my card it will take 5 days.

No offer of retribution.
No offer of free products.
Just an I'm sorry you have no money, no gas and are running out of food.

I told them i must wait until my next paycheck. This hurts because I'm single mom of 3.

They tell me they understand...

NO OFFER TO RECTIFY.