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MelaleucaReviews 406

3.1
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Melaleuca Reviews Summary

Melaleuca has a rating of 3.1 stars from 406 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Melaleuca most frequently mention customer service, cleaning products and peak performance. Melaleuca ranks 7th among Alternative Medicine sites.

service
92
value
92
shipping
90
returns
78
quality
87
This company does not typically respond to reviews
Philippines
1 review
22 helpful votes
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Great products Low Price
February 1, 2021

I love the fact that the products are safe for my family and the environment and yet priced affordably. They use essential oils and organic acids instead of toxic substances like bleach, ammonia and formaldehyde. They also have a 90 day money back guarantee. Excellent experience overall

Date of experience: January 31, 2021
Florida
1 review
53 helpful votes
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Before I enrolled in 2019, I was skeptical like many who think this is another one of those BUT my opinion changed when I enrolled. Before I made the decision to enroll, I was informed that this was like a "loyalty shopping club" with lots of perks. They tell you there is a back up order if you ever forget to shop. Everyone who enrolls another one has to explain and do the complete overview of the store/manufacturer before they enroll. This is imperative so the enrollee is informed. I read complaints about getting products they didn't order but if they were not informed of this before or they forgot to shop in the month, the company sends a back up order. It is in the agreement! This is part of being a member. The products are excellent and most of them unique. For the quality, you get great discount plus other perks like loyalty shopping dollars, etc. You save on quality products. Most products are natural and some are organic. They are mostly non-toxic or biodegradable. There are many people who are just customers and there are others who want to go the extra mile to build a business from home. Whatever the decision of the customer, everyone can refer someone to shop at the store and everyone can earn by referring others without even thinking on building a business. Always check with your enroller or team about Melaleuca's business side. I love to shop at a good price. Is it all perfect? No, neither I am. Did I get a bad customer service experience? Not at all. They are the friendliest people and they will do whatever they can to accommodate you. Products are 90-day guaranteed. #happycustomer

Date of experience: November 29, 2020
Canada
1 review
35 helpful votes
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Bad customer service.
September 23, 2020

I tried for 5 months. If a company has a good quality product they should stand behind it Melaleuca has terrible customer service I feel they need to grind and scam you to get as much money as they can because their products are no better than their competitors. Just more expensive. I will never support them again.

Date of experience: September 23, 2020
Colorado
1 review
24 helpful votes
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Do yourself a favor and avoid this company. Their products are not nearly as good as they claim. They force you into a membership where you have to spend $70 a month all while they are brainwashing you into thinking you are getting a good deal. It's like a cult for consumers.

Date of experience: September 14, 2020
Washington
1 review
36 helpful votes
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Horrible customer service
September 10, 2020

An order went out that I didn't need that I had to pay expensive shipping for. I called customer service to see if I could return this as a courtesy considering I pay to be a preferred member, they were unwilling to even consider it. This is surprising considering they are celebrating 35 years and let everyone know they are a multi million dollar company. This is sad because it's not due to customer service or value to the preferred client. It is a money scheme and focused on that and not customer service. Amazon a corporation has better customer service.

Date of experience: September 10, 2020
Florida
1 review
20 helpful votes
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This has been the best online shopping club I have ever Experienced. These products not only work but are safe for the environment and your home. Melaleuca rewards it's customers with bonus points that you can apply to your orders to get free products. As compared to other shopping clubs this by far is the best. I'm not sure about these other reviews I think they may have forgotten to place their orders because in order to be a preferred member and get the 30% to 50% discounts you need to place an order every month of 35 points which for me ='s out to around 45.00 a month. I used to spend more then that at other shopping stores for my cleaning supplies and laundry detergent alone. This company has been in business since 1985 one of the first all green companies on the scene and have the best product's by far that I have tried. And Trust me I have tried them all.

Date of experience: August 19, 2020
Canada
1 review
26 helpful votes
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Scam artist
August 7, 2020

They charge you too much for their products and then make it extremely difficult to cancel your membership. Scam artists if I ever seen one.

Date of experience: August 7, 2020
Ohio
2 reviews
39 helpful votes
Follow Shameka J.
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I started a membership with Melaleuca back in 03/2020. On 6/24/2020 I called to cancel the membership. The lady I spoke to advised that they canceled the membership. I get a text on 7/8/2020 indicating I needed to contact Melaleuca to avoid a $10 late payment. I signed onto the website and saw my membership was not canceled and that they had a pending order that needed me to update the payment account. I called the Melaleuca advised them I canceled. The lady I spoke to indicated it was not canceled. I advised they need to have a manager review the call and confirm that the lady had advised it was canceled. The lady then advised their policy was to write a letter to cancel. I advised her to cancel the order in processing that it will not go through on my credit card. As requested I emailed the letter with my signature on 7/8 to cancel membership. I then get charged on 7/10 my debit card which my card I used initially when started with Melaleuca but I replaced it with my credit card. All of a sudden the order that was processing because it was not charged is shipped on 7/10 after I canceled. I then contacted Melaleuca and the gentlemen I spoke to said it was still not canceled and the order was sent out today and on its way. This company is really committing fraud to keep my debit card that I asked to be removed and replaced with my credit card. I initially stopped the membership because I could no longer afford the monthly costs to keep membership because of the shortage in income due to COVID-19 the company has no empathy nor are they honest. They are scandalous. I started to support a friend I did like the products but as I said could no longer keep up with the membership monthly requirement. So I canceled. I had planned on getting back started once income is better. But now I regret I have ever done business with them. They charged my debit card which I removed and replaced with CC. I also advised on 7/8 that needed to cancel the order because I had already advised my cc that I no longer authorize them to use my card. So they fraudulently reinstated my debit card and used it to process the order.

Date of experience: July 10, 2020
Michigan
2 reviews
290 helpful votes
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They are scammers
July 9, 2020

I have tried several times to cancel they refuse and send me items anyway. Now I'm forced to take action.

Date of experience: July 9, 2020
Georgia
1 review
30 helpful votes
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Bad scammer
July 1, 2020

I enroll in Melaleuca through Facebook stranger as she didn't mention me many things I later found out this company was big scam and waste of money for this expensive garbage later I decided not to do.The reason this company is scam is because of its fake ingredients that's not organic n also charging $10 dollar shipping too.

Date of experience: July 1, 2020
New Jersey
1 review
23 helpful votes
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I am very disappointed as a first time customer. I was very excited about being a customer and i was looking forward to the products that I ordered as a first time customer. I didn't receive my full order. The 100% guarantee that they advertise is a lie and even when i called customer service since they messed up, i thought they would give me something else for free to show that they care about my satisfaction however that was not the case. I just have to wait another 5 days for the rest of my order to be delivered. Terribly disappointed.

Date of experience: May 5, 2020
Canada
2 reviews
38 helpful votes
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I just had to post a review because of some of the absolutely ridiculous statements I've read, all of which had to make me wonder who is posting these things? For example, EXPENSIVE? Are you KIDDING!?! I could go on and on here, but let's just use cleaning products as an example. A bottle of window cleaner or tile cleaner typically costs $3 - $4 a bottle in local stores. Melaleuca's replacement version cost under $1.00. How does THAT translate as expensive? Oh, some will say you have to pay for shipping. Yep, that's right, and it's 5.4% of the cost. Even WITH shipping, the cost is still 1/3 of the price.

Another thing I've read was ingredients. Melaleuca is very open about ingredients they use. They certainly won't reveal what combinations of safer ingredients are used within a product for obvious reasons so that competing companies don't try to duplicate them. Here is a great link to ingredients used: https://ca.melaleuca.com/about/ingredients-philosophy

Another complaint is about having make MONTHLY orders. NOT TRUE! What amazes me is that people shop monthly for the very products Melaleuca offers. In other words, they are already shopping MONTHLY and then they complain about shopping MONTHLY at Melaleuca? Simply switch stores, people. Why spend more at local stores than on Melaleuca's less costly products that are even better anyways. There are literally 100's of products to choose from, and then when you consider that there are some 2,000 online stores partnered with Melaleuca for cash back discounts, why shop anywhere else than at Melaleuca? If by chance Melaleuca does not offer something needed, use a portal for cash discounts at some 2,000 stores like Walmart, Best Buy, Macy's, Target, Sam's club, etc., etc.

I could write a book about the benefits of shopping at Melaleuca. I have saved THOUSANDS over the years, not to mention the obvious health benefits from keeping toxic products out of my home.

Date of experience: April 29, 2020
Texas
1 review
11 helpful votes
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I purchased the cleaning products, protein powder, and hair conditioner. Happy with products and VERY happy with the customer service. So professional, friendly, and helpful. Great and amazing customer service.

Date of experience: February 12, 2020
Texas
1 review
80 helpful votes
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I bought the women's Herbal deodorant and after a week my underarms broke out with such a bad rash I couldn't wear any deodorant for 4 weeks to allow them to heal. It was terrible! I thought maybe my underarms just didn't like it. Less than 6 months ago I starting using their Herbal Shampoo and Affinia Ultra Moisturizing Conditioner. Now my scalp has been constantly itching for the last week. I am in agony! I just now read the ingredients and am totally shocked! The shampoo has sodium coco-sulfate listed 2nd (synthetic detergent not safe) and cocamidopropyl betaine listed 3rd (may cause cancer). The conditioner lists dimethicone crosspolymer as ingredient #9 (prolong exposure can actually increase skin irritation and it is a non-biodegradable chemical.) Both contain phenoxyethanol which is a known carcinogen, and among other things, using it long term can cause organ damage. Shame on me for not doing my homework and reading up on their products. And shame on them for misleading me in thinking they were a natural company who cared about their customers. I believe these products are so bad for you and your family! If you don't use these particular products, research the ones you do use. Be aware and inform yourself!

Date of experience: January 24, 2020
Georgia
2 reviews
0 helpful votes
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Excellent Customer Service. This is a great company.the products are very good, the people you talk to are very friendly.The products are great.

Date of experience: October 5, 2019
Czechia
1 review
4 helpful votes
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Amaging
October 5, 2019

I recently became aware of the popjulia website and all that it has to offer. I was only looking for one specific item when I first visited, but I discovered that there was so much more that they had to offer. Not only did I get the item I was looking for at an incredibly low price, I was found other items that I wanted as well, also at unbelievably low prices! I have already recommended popjulia to my family and friends. If there's something you're looking to purchase, look first at popjulia... you won't be disappointed!

Date of experience: October 4, 2019
GB
1 review
1 helpful vote
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Wow
October 5, 2019

You can find exactly what you are looking for you just have to know what exactly it is you are looking for but not in such an obvious way

Date of experience: October 4, 2019
California
1 review
16 helpful votes
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Love these products
October 3, 2019

I just switched this summer and have absolutely loved them. I have cleaned everything with them, and literally switched my whole house over. Not only does it save me money, and time by not running errands. My house smells divine. I have even been cleaning friends houses for free, this stuff is addicting lol (see my friends stairs before and after) I never knew how many chemicals were in our cleaning products until this summer, I wish I had researched more about this prior. I have changed so many other things in my life in the last 20 years and didn't realize I missed a major source of toxins in my house.

Date of experience: October 2, 2019
Netherlands
1 review
1 helpful vote
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Wow
October 3, 2019

It is a pleasure to shop with popjulia! I can find almost anything i want instantly and i can view reviews and feedbacks for the specific item which i am looking easily. This is the number one site for me for online shopping, period

Date of experience: October 2, 2019
Louisiana
2 reviews
14 helpful votes
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That's Not True!
August 11, 2019

I came back to this company on June 19,2019 because the soap, tub products, after shave lotion, chewing gum that stops tooth decay, etc. I have told others about these amazing vitamins that work within a few days depending on your condition. There was a young lady that signed up with me that requested to cancel after 30 days. And she canceled with no problems. These products get more and more amazing to your health and your wealth the longer you use them. A very God centered owner with good neighbor convictions. And I have not even personally met him. Just this program he has set up. I dare anyone to try these products for what they were designed for, and you will be impressed.

Date of experience: August 10, 2019

From the business

It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?

Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.

Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.

These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”

Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.

Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.


melaleuca.com
Founded in 1985
Idaho Falls, ID, United States
+61