This has been the best online shopping club I have ever Experienced. These products not only work but are safe for the environment and your home. Melaleuca rewards it's customers with bonus points that you can apply to your orders to get free products. As compared to other shopping clubs this by far is the best. I'm not sure about these other reviews I think they may have forgotten to place their orders because in order to be a preferred member and get the 30% to 50% discounts you need to place an order every month of 35 points which for me ='s out to around 45.00 a month. I used to spend more then that at other shopping stores for my cleaning supplies and laundry detergent alone. This company has been in business since 1985 one of the first all green companies on the scene and have the best product's by far that I have tried. And Trust me I have tried them all.