Before I enrolled in 2019, I was skeptical like many who think this is another one of those BUT my opinion changed when I enrolled. Before I made the decision to enroll, I was informed that this was like a "loyalty shopping club" with lots of perks. They tell you there is a back up order if you ever forget to shop. Everyone who enrolls another one has to explain and do the complete overview of the store/manufacturer before they enroll. This is imperative so the enrollee is informed. I read complaints about getting products they didn't order but if they were not informed of this before or they forgot to shop in the month, the company sends a back up order. It is in the agreement! This is part of being a member. The products are excellent and most of them unique. For the quality, you get great discount plus other perks like loyalty shopping dollars, etc. You save on quality products. Most products are natural and some are organic. They are mostly non-toxic or biodegradable. There are many people who are just customers and there are others who want to go the extra mile to build a business from home. Whatever the decision of the customer, everyone can refer someone to shop at the store and everyone can earn by referring others without even thinking on building a business. Always check with your enroller or team about Melaleuca's business side. I love to shop at a good price. Is it all perfect? No, neither I am. Did I get a bad customer service experience? Not at all. They are the friendliest people and they will do whatever they can to accommodate you. Products are 90-day guaranteed. #happycustomer