Mattress Next Day

Not good quality at all. Purchased 2 mattresses in August this year paid just under £600. Total rubbish spring coils popping through not getting any sleep. You can feel the springs digging into tour flesh. Only had just over 3 months. Spent over 40 minutes trying to get through to customer services. Absolute joke. Emailed them in Saturday asking for someone to call me Monday. No response. Not a good company..

Terrible customer service and rude staff. Placed an order with the company on Sunday evening. Realised that I had entered in the incorrect delivery details so immediately send a message via the online messaging system detailing the correct delivery details etc - no response. On Monday - sent a follow up message again through the online system to again update on the error and provide correct delivery details. Again - no response. Then get a delivery notification that the mattress is being delivered to the incorrect address nonetheless. Spent 20 minutes on hold to get through to customer service - dealt with an incredibly arrogant, rude and unhelpful member of staff who ended up charging me £30 to redeliver the mattress - even though I had on 2 separate occasions provided them with an updated delivery address before the order was processed. Will most definitely not be using this company again.

I ordered a mattress four months ago, it is so uncomfortable, it's got a hard lump through the middle and it has no support on either side. I've reported it several times and had poor replies from a Customer Service team who have can't be bothered attitude. They eventually sent an inspector who spent three minutes draping a piece of cotton over the bed before he stated there was no fault. He didn't sit or even lie on the bed. This crappy company have told me that it might still be settling batter four months. They've said we should both lie on the hard lump. We have bought an Emma mattress which is unbelievably comfy. Don't use this company at all.

Delivery delay, I Ordered a mattress (3-5) day delivery not next day which was fine.
However, at the end of day 4 I called customer services to see if my mattress was being deliver on day 5 as I'd not received a text message about the deliver time.
At this point I was told my order had been pushed back and it was going to be an additional 2 weeks before deliver will take place.
Nobody has contacted me at any point to advise me of the delay. I was only told when I made the call to chase my order…. Very disappointed in the service as a first time customer.

And have to wait another 2 weeks for my new mattress which I ordered because it would be delivered within 3-5 days!

I ordered a grey Soulsleeper mattress specifically because it was grey. When my mattress arrived it was entirely white. I contacted mattress next day and was entirely fobbed off 'T&M's' apparently mean they do not have to send the colour you ordered. Very disappointed after contacting customer service. Was told I could send it back - at my own expense - once out of the box and it has puffed up - obviously this is a non starter. Fuming and unable to get any meaningful response from mattress next day.

I had the worst experience of customer service from this company. Ordered for the next day delivery, placed my trust in the rating of the delivery accuracy on the website. The customer service team contacted saying they are out of capacity and need to wait till the coming week. Rearranged it again for the next week delivery, requested a day off at work and asked my mother to travel down to be there for the delivery. Nothing came up at all, till called them again and realized my order was not gonna come in the rearranged date. Third time, I have requested for the order to be delivered to the new address as I was moving house to. It came to my old address. We were sleeping on the floor while waiting for the mattress.
Additionally, one of the person from the customer service team I talked to on the phone was really rude. She did not give any cares regarding to the situation whatsoever.

Buyer beware. Ordered a SOFT mattress. The mattress turned up about two weeks after placing the order, not next day. This is the firmest mattress i have ever came across. It has a soft label. Phoned to say it was not soft but hard and was told that firmness was a personal thing and if i wished to return it I could. Normally a mattress would have a number rating, this does not. The cost to return the mattress from a courier recommended by them would cost £390.00. I have since purchased a soft mattress from a reputable company and it is exactly what it says on the label, SOFT.

Incredibly poor quality product and customer service. DO NOT RECOMMEND

We purchased a Sleepeezee bed for nearly £3,000 expecting superior quality, as advertised and reflected in the price.

Within 30 days the mattress springs could be felt which we reported immediately. We were eventually provided a replacement for the same fault to occur! An inspection was carried out that ‘concluded' no fault albeit references ‘the small coils on the pillow top can be felt if you rub your hand across the top'!

No replacement or refund was provided, which contradicts the Consumer Rights Act.

I ordered a 3ft mattress, A 2 ft 6 arrived by mistake. We realised it was too small only on delivery and asked for it to be returned after showing the drivers ( By laying it on the bed) that it was the wrong size. We were told they could not take it back. As customers we have 14 days cancellation right to return. This was ignored. The company will not exchange it now and say we now have to return it ourselves to get a refund. BEWARE. My husband is disabled. To send back would cost £252 ( Mattress cost £249) We are shocked. The drivers were at fault telling my husband that they could not return it... even after they photographed it on the bed ( My husband wanted to prove it was the wrong size) and the delivery team took init downstairs and outside again. Shocked by this company and their delivery team.