Mattress Next Day

Ordered mattress paid for am delivery. Just like other customers was then told mattress was out of stock and it would take another 24 hours to deliver. 24 hours later another phonecall to tell me the mattresses had arrived damaged and they could only deliver the following week. By this time my money had cleared and there attitude towards me had as a customer had changed. I cancelled the order but they still delivered to an empty flat and left the mattress outside. When I rang to ask for my money back they said the mattress had been delivered the previous day. I informed them I had just visited the property and there was no sign of a mattress their reply was a neighbour must have taken it in go and knock on a few doors your sure to find it. The worst customer service I have ever had. Avoid this company at all costs.

Delivery was on the correct date and within the advised time window although the advanced warning messages were a bit vague. When I first phoned to arrange the delivery I was kept waiting a long time for an agent to answer which was inconvenient. The mattress arrived in good condition and the old one was taken away. A shame the disposal cost was such a rip-off. Mattress seems okay but I can't really tell yet. However I am irritated that this company keeps pestering me to write a review, which along with the time it took them to answer the phone and the high disposal charge does discourage me from using them again.

Amazing from start to end...
Just bought first house needed the matress asap.
Had a bad experience from another company, so after 8 weeks, sleeping on an inflatable matress after paying and not receiving, still with no confirmation ETA,
Called them, lovely sales lady, very polite and helpful, arranged next day / Saturday delivery for £20, she gave me free deliver to any room worth £15, delivery guys called saying they were running late, great comms, arrived when they said, carried straight to bedroom, no fuss.
The relyon 1500 extra firm ortho was not only a good bit cheaper than the competition, it was in stock and is the most comfy hi quality matress I have had over 30 years, THANKYOU Matress next day, you exceeded my expectations
HIGHLY RECOMMENDED 5*
Cheers Nick

Bad Return Policy
Don't get cought like I did, they will not collect the mattress even though it was of an inferior quality, it will cost you dear to return it back to them and you'll be at their mercy to get your money back! My inferior quality mattress was made from the cheapest possible materials you can ever imagine, the springs were visible at the bottom, it was not worth a fraction of what I paid for it and arrived 3 days late and was dumped outside my door even though I'd paid for "room of your choice option"! I called them three times and received terrible unhelpful service from their staff, I sent them two emails but no reply at alI! Never again! I now check every company and it's return policy thoroughly before I buy anything online!
Should have gone to reputable company like John Lewis and saved myself the trouble and cost.

On ordering from this company's online advert for a single bed divan set, the deal seemed for all the world to come complete with a headboard. As the original advert has been taken down I can't go back and check. My bed arrived minus the headboard which I was convinced by their description WAS part of the deal. I refused delivery and on phoning was told I would get a refund MINUS £30 for some reason. DO NOT entertain this lot as they are rip-off merchants in the true sense of the word. I wonder how long it'll take to get my refund.

I bought multiple items off this site at the beginning of January as I've just moved into a new house. The website had very few mattresses available for early delivery so I chose one of the quick delivery ones. They told me they'd be with me on the 14th.

The 13th rolls by, and no news about delivery. I messaged customer service and received an email where they got my order wrong (despite having an order number) and told me it would be another week. Not great for my joints, but another week was fine!

The week after, same story. I rang customer service and apparently I'd be contacted about delivery in (yet another!) week. I was starting to get frustrated considering the only reason I bought these specific items was because they had quick delivery.

It is now the end of the month and I haven't even received a delivery confirmation yet, I'm seriously considering asking for a refund and ordering from another site instead of having to brave their customer service line again.
Will say I'm shocked at the amount of 5* reviews as this doesn't represent my experience at all.

I have recently received one of their beds and to say i was disappointed is an understatement. When the bed arrived at my address two of the drawers were broken, chunks of glue falling of them and the workmanship was below standard. I have always bought silentnight products but this has been a massive let down and doesn't fill me with confidence to buy or recommend any of your products.the service to resolve the issue was laughable to say the least. Never again will I do business with this company or silent night.

Buyer Beware as as you do.It wasn't a mattress delivered next day at all. Date expected it failed to turn up & it was actually several days later that the item arrived due to human error when advised firstly that it wasn't loaded onto the van then I was told but no it was sent to the wrong depot & had to be located therefore I just had to sit tight until it turned up. Cheap 'n' nasty. You get what you pay for folks.if it sounds too good to be true it usually always is.

I ordered a mattress 4 weeks ago for next day delivery. The delivery was cancelled twice after which I cancelled the order. They have refused to return payment for over 4 weeks and I keep following up and getting same response that they don't have the mattress from the courier yet and cant issue a refund. Quite puzzling! In existent customer service, they dropped the phone on me. Terrible company, don't make the same mistake pls!

Was looking for a quality mattress at a reasonable price. I saw this and ordered the King size.
It was delivered within 2 days and our old one removed.
It was evening when we unpacked it, so we only waited 3 hours before sleeping on it.
It's firm but soft. By that I mean, it's supportive but cosy. We had the best sleep we'd had for ages. So pleased we purchased this.
I wouldn't hesitate to buy this brand again or use this retailer again.