Not good quality at all. Purchased 2 mattresses in August this year paid just under £600. Total rubbish spring coils popping through not getting any sleep. You can feel the springs digging into tour flesh. Only had just over 3 months. Spent over 40 minutes trying to get through to customer services. Absolute joke. Emailed them in Saturday asking for someone to call me Monday. No response. Not a good company..
Terrible customer service and rude staff. Placed an order with the company on Sunday evening. Realised that I had entered in the incorrect delivery details so immediately send a message via the online messaging system detailing the correct delivery details etc - no response. On Monday - sent a follow up message again through the online system to again update on the error and provide correct delivery details. Again - no response. Then get a delivery notification that the mattress is being delivered to the incorrect address nonetheless. Spent 20 minutes on hold to get through to customer service - dealt with an incredibly arrogant, rude and unhelpful member of staff who ended up charging me £30 to redeliver the mattress - even though I had on 2 separate occasions provided them with an updated delivery address before the order was processed. Will most definitely not be using this company again.
I ordered a mattress four months ago, it is so uncomfortable, it's got a hard lump through the middle and it has no support on either side. I've reported it several times and had poor replies from a Customer Service team who have can't be bothered attitude. They eventually sent an inspector who spent three minutes draping a piece of cotton over the bed before he stated there was no fault. He didn't sit or even lie on the bed. This crappy company have told me that it might still be settling batter four months. They've said we should both lie on the hard lump. We have bought an Emma mattress which is unbelievably comfy. Don't use this company at all.
Delivery delay, I Ordered a mattress (3-5) day delivery not next day which was fine.
However, at the end of day 4 I called customer services to see if my mattress was being deliver on day 5 as I'd not received a text message about the deliver time.
At this point I was told my order had been pushed back and it was going to be an additional 2 weeks before deliver will take place.
Nobody has contacted me at any point to advise me of the delay. I was only told when I made the call to chase my order…. Very disappointed in the service as a first time customer.
And have to wait another 2 weeks for my new mattress which I ordered because it would be delivered within 3-5 days!
There was a great choice of mattresses on the website and the one I chose (med/firm) was in the sale and available for delivery within 2 days. Ordering and paying was really easy. And delivery was free of charge.
The courier company used (Panther) was very good and my mattress was delivered by a 2 man team on the date and time specified.
Ordered at weekend, mattress arrived Tuesday, although on third party delivery van almost all day was in perfect condition when received. No complaints so far and can't understand why people complain about the type of mattress they receive, don't they do any research before buying?
Great easy to use website... clear prices etc
Easy ordering system
Fantastic mattress at a nearly 60 percent discount
Did exactly what it says... next day delivery
Very friendly delivery driver and assistant
Can't recommend enough
Brilliant service, amazing choice of items. Viewed mattresses, ordered, confirmed and delivered! What could be better? The delivery time was up dated to give an exact time for delivery and the drivers were helpful and very courteous. Now I sleep like a baby on my lovely new mattress!
Great and friendly service and delivery men were wonderful. It was during lock down so they made sure they kept there distance yet still was able to take my old mattress and put the new one in the room requested. Very quick delivery very pleased will order again if need any more beds, mattresses. Thank you
Delivery was good two days early but the driver phoned ahead which was great. The mattress is brill already got one for our double bed. The handler i spoke to to confirm my delivery spot was polite and funny as working from home just a reminder what weird times we are in.
I ordered a new mattress, was very dubious about it, but needs must. However, was kept informed of progress at every stage. Excellent service, and the mattress is absolutely as stated online.
The delivery company were really helpful, and altogether, great experience.
Been sleeping on an uncomfortable mattress for about 4 months. Rang another retailer and they said it would take 3 weeks for delivery. Anyway, found mattressnextday and was really pleased. The delivery guys even took it upstairs to the room I wanted, no fuss. Great experience.
Saw and tried this mattress in Next for £730 with delivery 3-4 WEEKS.
MattressNextDay was well... next day for £622 (with internet discount code of 11%).
What's not to like? Very happy customer thank you.
Ordered a mattress and paid for next day. This was then changed without informing me themselves. They removed the next day charge to apologise which should have just been a given but didn't offer anything else as a proper apology (ie free to take to the room of choice etc).
Good price but poor experience
Bought this mattress for my son who is in his late 20's and he loves it. Says he has had the best nights sleep in ages. Good quality for the price, well packaged and excellent quick delivery, considering these troubling times. Thankyou.
Highly recommend. Good service at a competitive price. Did what they promised and delivered on time. Very pleased with the mattress. Arrived rolled up in a box vacuum packed and was easy to unpack and self inflated in 2 hours. Made it easy to get upstairs and through doors
Ordered mattress after looking at details and comparing prices. Order acknowledged promptly and delivered next day as promised. Several messages re delivery and full tracking. Phone call just before delivery too. Very helpful drivers and mattress well packaged and perfect! Really pleased. Would definitely recommend
Order daughters small double mattress, confirmation of next day delivery by email. Morning of delivery received confirmation text for delivery time, then 30 mins to delivery they called and confirmed exact arrival time. The two delivery drivers where polite, informative and very helpful.
They in wrapped mattress from its double layer of wrapping and offered to carry into room required.
Can not fault the service or products, superb will be using them again for our next mattress.
Thank you, Although it didn't arrive the next day as promised it arrived promptly the morning after as promised with a phone call to confirm and apologies from a lovely polite lady and the delivery driver was really pleasant to.
A comfy nights sleep had at last:)
I will be recommending them for sure!
Superb Service with affordable price!
I recently purchased mattress from mattressnextday, Mattress is lovely and comfortable, easy to fold. Delivery was just after lunchtime which meant I was not kept in all day. I would definitely use them again and also recommend to family and friends.
Overview
Mattress Next Day has a rating of 2.5 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mattress Next Day most frequently mention and customer service. Mattress Next Day ranks 7th among Mattress sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members