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Mattress Next Day

How would you rate Mattress Next Day?
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GB
1 review
0 helpful votes
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Just Brilliant
June 22, 2020

Mattress ordered on Saturday and I asked for a Tuesday delivery. Received conformation of order within an hour.
Monday they told me my mattress was on it's way. Tuesday I was the fourth drop, the delivery crew phoned me and said they would be with me in forty minutes. They arrived on time and asked me which room I wanted the mattress. Very pleasant crew, job done. Thank you.

Date of experience: June 22, 2020
GB
1 review
0 helpful votes
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NO COMPLAINTS!
June 28, 2020

I ordered a mattress for my mum and I was very impressed with the whole experience! Website great! Delivery spot on re date, time and delivery guy! Product as described and my mum thinks the mattress is great and she said "Best night's sleep I've had in ages and I still can't believe it because the mattress was quite cheap! I'm really pleased!" I'm sooooo glad I came across this site by accident and I will definitely use it next time I need a new mattress.

Date of experience: June 28, 2020
GB
1 review
0 helpful votes
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We just bought a new mattress from mattress next day, I ordered it on Sunday evening on 23/02/20 and it was delivered on the Tuesday morning on 25/02/20. The price was brilliant and just over a third of the original price of £899.00. I sleep soundly and very comfortably.

Date of experience: March 3, 2020
GB
1 review
0 helpful votes
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Slept on the floor
June 23, 2020

Mattressnextday said my mattress would come on the 17th, two days after in ordered it. As the website is called mattressnextday I assumed the delivery day would be correct. As for this I removed my old mattress and therefore had to sleep on the floor! I tried calling for an update and no one answered! Disappointed.

Date of experience: June 23, 2020
GB
1 review
4 helpful votes
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Great customer service
September 8, 2018

There was a small mixup about which garage the items had been delivered to. After I emailed support, I had a quick response, both by email and phone, and it was all sorted out.
Delivery was next day, as promised. Items are excellent quality and were at a great price!
I see they've had lots of negative reviews but my experience was great.

Date of experience: September 7, 2018
GB
1 review
0 helpful votes
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Ordered on a Sunday delivered on the Tuesday. Kept fully informed of delivery progress right up to the last hour. Good quality mattress (heavy btw, so two people needed to handle it) delivered rolled up in a box which was great as it took up less space prior to laying it on the bedframe. Good medium firmness, have been using it for a few weeks now and it gets better and better.

All in all a good experience and I would use them again.

Date of experience: May 9, 2020
GB
1 review
5 helpful votes
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Bought a mattress which had removal of old mattress in the order. The delivery people did not take it and were pretty rude over the phone. The customer service people were not helpful in sorting this problem and only words of advise were that "it is Christmas and people just want to get home to their families..." Just a poor service all round

Date of experience: December 24, 2018
Germany
1 review
3 helpful votes
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Ordered bed and mattress bundle, and paid for Saturday delivery. Bed arrived with no mattress. Immediately called and spoke to employee named Matt. Was promised delivery of mattress later on in the day. Spend whole day waiting. None arrived. Shocking to say the least. Will never use again

Date of experience: April 27, 2015
GB
1 review
5 helpful votes
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Ordered 2 mattresses, they could not supply ones I paid for and sent poor quality alternatives and wanted £50 to exchange for goods initially ordered. Continue to advertise on their website the items they do not have.

Date of experience: August 28, 2014
GB
1 review
4 helpful votes
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Outstanding
April 22, 2019

Ordered a mattress for £778 then looked at reviews then panicked but no need got email confirmation and tracking number communication 5 star driver kept us up to date with times took old one away he couldn't be more helpful I would definitely purchase and recommend them meny thanks gary

Date of experience: April 21, 2019
GB
1 review
0 helpful votes
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Excellent Service
June 12, 2020

Easy online ordering process followed by a good delivery service, mattress arrived within the estimated timescale and delivery guys polite and efficient, no problems at all. So far the mattress is as expected (Silentnight Miracoil Eco Comfort, Kingsize), time will tell. Always a risk buying over the internet but would recommend this Company, they were reasonably priced and able to deliver promptly,

Date of experience: June 12, 2020
GB
1 review
0 helpful votes
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Very good service
February 26, 2020

From ordering mattress to it being delivered everything went smoothly. I like that you can pick your day, you get a 2hr timeslot but they you keep you informed right up to delivery, the 2 men were really nice, would definitely recommend

Date of experience: February 25, 2020
GB
1 review
0 helpful votes
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Needed a new mattress so plumped for the Hyder black gel 3000. Absoulutly brilliant, firm but incredibly comfortable, 3000 pocket springs really make a wonderful night's sleep and a fantastic price. This is an exceptional mattress and I'd recommend it to anyone. Delivery was on time and efficiently done. Great experience.

Date of experience: February 16, 2020
GB
1 review
0 helpful votes
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Excellent company. Bought two mattresses now - one for me and one for my daughter. Both are absolutely spot on - high quality - excellent mattresses, delivered on time by a team who were very helpful.

Date of experience: June 30, 2020
GB
1 review
0 helpful votes
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I was very impressed with the website and choice of mattresses at reasonable prices. The next day delivery was ideal and the mattress arrived on time and in good condition. I will use this Company again.

Date of experience: July 2, 2020
GB
1 review
0 helpful votes
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I needed a mattress urgently as I had just moved into an unfurnished flat at the beginning of the lockdown. Delivery was quick and they called to let me know they were arriving beforehand. The mattress is great, very comfortable and exactly as described.

Date of experience: April 7, 2020
GB
1 review
2 helpful votes
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Due to be delivered Monday, cancelled, Tuesday turned up but mattress not in can, rearranged weds, cancelled, Thursday, cancelled, now saying damaged, replacement sent, defo get Friday, Friday text to say damaged! Omg! Scared if cancel won't get my £1100 back. Stressful to say the very least

Date of experience: May 17, 2019
GB
1 review
0 helpful votes
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Good mattress
July 30, 2020

Mattressnext day provided regular updates regarding my order. I received a telephone call on the day of delivery and was given an accurate time of arrival. On arrival the men were wearing masks, gloves and kept social distance, they were polite and very helpful. The mattress was well wrapped and in good condition and is very comfortable. The whole experience on purchasing my mattress was made easy and I will recommend this company to family and friends.

Date of experience: July 30, 2020
GB
1 review
0 helpful votes
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Mattress
August 3, 2020

The checkout was very easy and I was kept up to date with delivery times which was very good. The delivery guys brought the mattress up two flights of stairs and were very helpful and friendly. Reason for only 3 stars is the actual mattress - although described as medium to firm it's definitely not - much more like soft to medium. It dips just sitting on the edge. Although not completely uncomfortable, it's not what expected. Unable to return as opened and only slept on for one night. A more accurate description is needed for this mattress.

Date of experience: August 1, 2020
GB
1 review
0 helpful votes
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The mattress was not delivered on the promised day despite a confirmatory email. As a result I had a 200 mile round trip two days running to accept the mattress because the would not deliver it to the flat - only to the downstairs lobby. Left to carry a double mattress upstairs by myself. Not very impressive.

Date of experience: June 24, 2020

Overview

Mattress Next Day has a rating of 2.5 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mattress Next Day most frequently mention and customer service. Mattress Next Day ranks 7th among Mattress sites.

service
25
value
22
shipping
22
returns
18
quality
20