LUKE P.

I bought a mattress after extensive research into cooler mattress types for overheating issues. This Silentnight Classic 1200 Deluxe bed was reviewed by Which? As being a "cool" mattress and on the MattressNextDay website description for the mattress it explicitly mentions the bed is made of a "cloud-soft cover made from breathable material that stays cool and comfortable all night long". When the actual mattress arrived. The tags on the mattress gave the list of internal padding materials as being made of "polyester" as well as the mattress surface cover material as well. Anyone who overheats during their sleep will know that you need to avoid polyester at all costs to try and sleep cooler as polyester a man-made plastic that retains heat. To sleep cool you need natural materials like cotton. I felt cheated as soon as I saw this - but I had spent nearly £500 and had no help from the customer service department. Once you have removed the tags or slept on the mattress you cannot return the mattress even if it is faulty as I believe this purposefully misleading product is. Surely if SilentNight are misleading about their product, then the company that sells the product but doesn't research the product is liable aswell? But, no, that isn't how it works. So instead I have been stuck with a mattress that I can't sleep on and am now looking to try and save up for a new mattress that will meet my needs. The misleading description was not the only issue - the bed is not medium firm at all, you sink right in. So if you are over 100KG - avoid this mattress and seek a better quality with a more reliable accuracy on firmness. No help from customer service at all - non existent support and no returns policy. So I would urge people to avoid both SilentNight as a brand as well as this company and spend your money somewhere else where it won't be wasted. Choose a different company and a different brand who will be honest and allow you to make the right choice to meet your needs and spend your money on. Don't waste your time here with the stress and waste of money.