Mason Easy Pay

It would be a negative if possible. Customer service is horrible and they admit to false advertising on their website. While most places remove items or don't allow you to order if the item is out of stock or backordered, not Mason. I ordered a pair of boots on the 17th, it appeared in stock and that it would ship 2 days later. Two weeks later, boots still haven't arrived. No email stating items are backorder, the only email received about order shows order is being processed. I call and have to deal with this awful automated system that disconnects multiple times before actually learning from automated system that boots are backordered and ship date is unknown. I get disconnected again trying to get to actual person. According to Mason themselves they see no issues selling out of stock items that they don't know when or if the item is even going to be back in stock at anytime. They believe it is absolutely fine to sell you items without letting you know the truth so that you can go somewhere else or cause you delays in going somewhere else by falsely selling you something they don't have or know if they will have anytime soon.

I want to thank u for that. I am glad to know mason easy pay I love your company and I love my new sandals waiting on the rest of my order thank mason easy pay.

They told me I have to put down a down payment cuz I changed my mind the shoes were too much so I found some cheaper than I like that was under $150 credit limit and they say I still have to give them $37 after I successfully bought a pair of shoes from them before and on the credit thing and paid for everything. Don't buy from Mason easy pay they are full of the BS they always kind of find some way to get more money out you work world is way better than Mason easy pay they have a better quality issues and they are cheaper and sell basically almost the same shoes they sell

Absolutely worst company we have ever dealt with. My husband ordered workboots- was told needed small downpayment which we did. Month later no shoes- backorder upon backorder. Then we get a letter more money needed. I call. Rep said letter mistake- disregard backorder dues to no brown- would black be ok? Husband said okay but they have to arrive end June as we are moving- there are no homes vacant here to move into so we dont have an address yet. He was processing when call went dead- I called back girl said no problem after i went over whole thing again- she said of course i would still get my 20% and free ship and my downpayment would be applied. She said a supervisor had to approve bur definitely would- I was NOT told there would be a 3-31/2 hr wait- then the superv. A woman was super rude, said the whole order had to be cancelled redone, $49 more due no free ship no 20% because the promotion was over, and if I waited for the brown ones til July it would have been ok but prior rep cancelled that order and now I am out of luck and its not her problem and then she called me a very profane word! And I wont get my first downpayment back either. Mason can ROT for all i care.

I ordered a blouse costing $17.99 and was charged $24.99 for shipping. Unbelievable! The shipping cost more than blouse.

This company is part of a conglomerate that is in the mail-order business. In general, when you order, and you get a person on the phone to verify and repeat everything to you, things go well. I have heard of nightmares trying to return things, but that was not my problem. A few month ago I ordered some high end work shows, and some slacks for my wife. All went well, we received them quickly, all fit, were well made. A few weeks later I logged in, and saw the order and made a partial payment. Today, I went to log in and pay again, and there is no sign of the order, the payment or no activity in 2020 at all! It looks like they hired a third world company to do their web work because of the way it assumes on a customer's time. I recognize this bad follow up from Amerimark, same elevator music, same Telephone Routing system from hell, and the same way of losing track of transactions. It turns out my shoe order got posted to Stoneberry, one of their companies. Expect long Hold times while the system tells you your call is important to them. That is a flag that pay is low, or they cannot draw and keep good customer people. All this in a grown up world reflects on their leadership.