Stephen K.

Absolutely worst company we have ever dealt with. My husband ordered workboots- was told needed small downpayment which we did. Month later no shoes- backorder upon backorder. Then we get a letter more money needed. I call. Rep said letter mistake- disregard backorder dues to no brown- would black be ok? Husband said okay but they have to arrive end June as we are moving- there are no homes vacant here to move into so we dont have an address yet. He was processing when call went dead- I called back girl said no problem after i went over whole thing again- she said of course i would still get my 20% and free ship and my downpayment would be applied. She said a supervisor had to approve bur definitely would- I was NOT told there would be a 3-31/2 hr wait- then the superv. A woman was super rude, said the whole order had to be cancelled redone, $49 more due no free ship no 20% because the promotion was over, and if I waited for the brown ones til July it would have been ok but prior rep cancelled that order and now I am out of luck and its not her problem and then she called me a very profane word! And I wont get my first downpayment back either. Mason can ROT for all i care.