Mason Easy Pay

This company is nothing but a leech on society. Companies like this are one of the reasons why this country is going down the tubes. I will NEVER buy anything from them again. The quality of the products is horrible and they are overpriced.

Just received probably my 20th order from mason, shipped and received on time awesome fit right out of the box. Just as advertised, I've never had a problem of any kind with shipping or product! I will do business with Mason as long as I need shoes

We are very very disappointed if this company Mason easy pay. They sent our orders in our old address never received the product. And now trying to charge us. And missed up our credit because they don't send our bills on time. Very disappointed. Never order again to this company.

Mason easy pay is by far the worst company I've ever dealt with they will send you all kinds of bills and never send you any product at all and expect you to pay for it please don't waste your time with Mason easy pay

I gave them a one star because I could not give them zero star. Mason sent me a refund and an account overdue statement on the same day. When I called to explain that the only reason my account was overdue was because they had not applied my electronic banking payment to my account, and instead had issued me a refund, they became belligerent and stated they would only discuss my account after I paid the late payment and penalties first. This was after I had asked to speak to a manager. I was a customer of Masons for well over 10 years with a perfect payment history. I sent an email to the president of Mason explaining what happened. They sent an automated response of ‘Thanks for contacting us, blah blah blah, we will be in touch.' I never heard from them again except for their sales catalog which I have thrown in the recycle bin for years. Their competitor has excellent customer service and I buy all my families shoes there. Brian Stebner, Garland TX.

I received a catalog in the mail from this company. It came in a envelope like FedEx. Inside was a pre-approval for $125. Looking at the item you won't be able to purchase but 1 item because they are alittle pricey. I finally got a chance to speak to a representative I was advised that everyone get the same pre-approval amount. I don't believe it but she was still kind. Compared to how the other Customers Service Representative spoke to me. She told me to hold for a Supervisor. I regretted it because I was already on hold for a Supervisor. I truly can't say to much about this company but my pre-approval are alot higher and their Customers Services at the other Companies are Awesome. When you mail something be prepared for a call. No need to be rude or brush anyone off..

I ordered a pair of puma, and a pair of skechers slip on sneakers. They claimed they shipped them April 20th, 2022. It is May 28th and I've not seen hide nor hair of them. Also set up auto payments and they don't deduct payments.

I ordered shoe s on 7? 14. Today is 8/20. When I've been tacking my order it says "Order in Process." Now they tell me they will be shipped by 9/25. Really?

This company is nothing but a promoter for fraudsters. I have been receiving collection letters from them even though I have never purchased a single item from them. They allow people to buy items purely by using a social security number and date of birth. Mine, it appears, have clearly been compromised and even though I explained this to them to no end, I continue to receive letters pestering me for payment.

I fail understand how it is even legal to allow purchased without any credit card, check or other information. The customer service is rude and non-cooperative. The company is best at harassing people and no more.

I ordered a couple pairs of boots for Christmas gifts, after using their website that gives you no information like a week later received a letter in the mail (why not an email, quicker?) stating I needed to pay a down payment, fine okay but it needs to me a money order or check and it needs to be mailed in (stupid and very slow process). I mailed it in, over a week later after receiving the money order they send me an email stating the order will be processed. I emailed them and asked if I would receive them before Christmas? A couple days later they email me and tell me that the boots are out of stock and won't be shipped until mid February. I don't know how these people stay in business, it's a freaking joke. If you are thinking of shopping at Mason easy pay, I would rethink that. They are slow, their processes are ridiculously slow and so stupid and I feel like they don't care about the customer at all.

I bought a HORRIBLE cheaply made pair of boots that we're way over priced. I returned them the same day and was only supposed to be charged $8. Next thing you know I am charged late fees and interest on a pair of boots I didn't even keep.bi ended up paying $55.70 for SWEEt FU&K ALL. I will NEVER by from this company or any pay over time company again. Amazing Prime is the all time best in all areas and companies like this should $#*! their doors. I don't want any of their crappy catalogs or any of their sister companies to darken my door way EVER again. Don't buy anything from them. They should be ashamed.

Still never received my shoes $172 And every time I try to talk to somebody with their customer service they say it has to do with FedEx now my shoes have been all over and even to the town where I live in Stockton and California and then they shipped them to Sacramento and then they shipped him back to Tracy California now there are nine days late and they charge me $25 for shipping and the shoes cost 135 and then nine days late so far I will never buy anything from them again all I do is get taken in circles by their customer service and her excuses.

It would be a negative if possible. Customer service is horrible and they admit to false advertising on their website. While most places remove items or don't allow you to order if the item is out of stock or backordered, not Mason. I ordered a pair of boots on the 17th, it appeared in stock and that it would ship 2 days later. Two weeks later, boots still haven't arrived. No email stating items are backorder, the only email received about order shows order is being processed. I call and have to deal with this awful automated system that disconnects multiple times before actually learning from automated system that boots are backordered and ship date is unknown. I get disconnected again trying to get to actual person. According to Mason themselves they see no issues selling out of stock items that they don't know when or if the item is even going to be back in stock at anytime. They believe it is absolutely fine to sell you items without letting you know the truth so that you can go somewhere else or cause you delays in going somewhere else by falsely selling you something they don't have or know if they will have anytime soon.