Mason Easy Pay

This company is part of a conglomerate that is in the mail-order business. In general, when you order, and you get a person on the phone to verify and repeat everything to you, things go well. I have heard of nightmares trying to return things, but that was not my problem. A few month ago I ordered some high end work shows, and some slacks for my wife. All went well, we received them quickly, all fit, were well made. A few weeks later I logged in, and saw the order and made a partial payment. Today, I went to log in and pay again, and there is no sign of the order, the payment or no activity in 2020 at all! It looks like they hired a third world company to do their web work because of the way it assumes on a customer's time. I recognize this bad follow up from Amerimark, same elevator music, same Telephone Routing system from hell, and the same way of losing track of transactions. It turns out my shoe order got posted to Stoneberry, one of their companies. Expect long Hold times while the system tells you your call is important to them. That is a flag that pay is low, or they cannot draw and keep good customer people. All this in a grown up world reflects on their leadership.

Because of a problem with their automated service, m
I found out that my paymentioned didn't process, even though I received a confirmation #. Nobody bothered to notify me of this, as I received a statement showing double payment. I was called by a rude, obnoxious employee who wasn't interested in anything I had to say. I made my payment, and next week will pay the balance, and never by anything else from MASON'S. TOTALLY DISCUSSED, AND CUSTOMER SERVICE IS THE WORST I'VE EVER ENCOUNTERED!

They the only store that give me a chance to order from and they have great customer service and clothes.

Mason is leading consumers to believe that their credit reports are not being accessed because they only get the last four digits of your social security number not the whole number. Then they use your address information to access your credit bureau. After you give them initial information which is the last four digits of your social and your home address. Mason then through follow up phone calls as they delay your order "for processing" ask you for the additional information of where you work, for how long and your employers phone number leading you to believe that no credit bureau will be pulled. They then after getting more information from you end up just using that information to pull a credit bureau. They are knowingly misleading people to give up their information gradually without actually telling you they are going to access your credit report. Totally disappointing in the information acquisition process. THEY WILL NOT TELL YOU WHAT THEY ARE DOING IN REALITY UNLESS YOU TAKE THE TIME TO MAKE THEM EXPLAIN THEIR PROCESS WHICH THEY ARE CONVENIENTLY EVASIVE ABOUT AND UNWILLING TO GIVE YOU DIRECT ANSWERS FOR. BE PREPARED TO HAVE YOUR CREDIT BUREAU PULLED AND HAVE AN INQUIRY ON IT EVENTHOUGH THE PRESENTATION OF THEIR WEBSITE LEADS YOU TO BELIEVE THAT THE LAST FOUR DIGITS OF YOUR SOCIAL SECURITY NUMBER ARE NEEDED IMPLYING NO CREDIT REPORT CHECK! IN REALITY THEY DO CREDIT REPORT CHECKS WITHOUT BEING UP FRONT ABOUT IT.

1st Time calling - Horrible Customer Service. I ordered a pair of Boots & 2 weeks went by no email - nothing. I called I was told that my billing address isn't deliverable and that I have to call back next day as customer service went home for the day.( Wierd) Online shopping should be available at 5pm EST. After making a few statements and being a bit pushy in regards to my account that the rep then was more helpful by looking at the notes on the account.

I called next day spoke to a different rep who transferred me to Credit Dept in which then I was told that my billing address needed corrected that it didn't show correctly so I updated it with the Extremely RUDE Rep and ordered my New Boots again for the 2nd time. I was then told I would get confirmation if approved or a letter in the mail. I have a credit score of 650 So I wasnt worried about the credit.

Now its been 2 weeks in total - No boots/email/calls or any notes in the acoount I signed up online with?

They treat there customers like crap. Transferred to CREDIT Third call - RUDE RUDE -RUDE
I told the rep forget it! When she began to tell me to call back in a week to talk to Credit to change/update my address AGAIN?!

I Live in a Mountain area and have no way to really shop except by catalog thought this would be
A good experience as I received a catalog in the mail on some nice snow boots & didn't want to pay all at once I wanted to pay for them in 3 payments. It sounded so good to me. Too good to be true

I will order with a better company who treats there customers better and won't be back. ( I will pass this on) as a lesson. These people really suck at customer service.

Thanks for the wake up call! DONT WASTE YOUR TIME HERE!