Sherry R.

It would be a negative if possible. Customer service is horrible and they admit to false advertising on their website. While most places remove items or don't allow you to order if the item is out of stock or backordered, not Mason. I ordered a pair of boots on the 17th, it appeared in stock and that it would ship 2 days later. Two weeks later, boots still haven't arrived. No email stating items are backorder, the only email received about order shows order is being processed. I call and have to deal with this awful automated system that disconnects multiple times before actually learning from automated system that boots are backordered and ship date is unknown. I get disconnected again trying to get to actual person. According to Mason themselves they see no issues selling out of stock items that they don't know when or if the item is even going to be back in stock at anytime. They believe it is absolutely fine to sell you items without letting you know the truth so that you can go somewhere else or cause you delays in going somewhere else by falsely selling you something they don't have or know if they will have anytime soon.