mail.comReviews 220

I have had an mail.com account for several years, because google.com is banned in China but this works. Chose an 'email.com' moniker as it is easy for everyone to remember, although often get asked if I really meant 'gmail.com'. But have not had any problems so far, works like any other email as far as I can tell.
Oh, one gripe is that my emails often end up in the receivers spam / junk mailbox so other servers obviously don't recognise it sometimes. Don't know what I can do about that, but then I have never tried to.

P. S@ Devan N. Hasn't happened yet and I / they have sorted the junk email problem - seems they were marking my emails as spam because I use a VPN [being in China] and my IP address kept changing. They have since white-listed me and no problem since.

STAY AWAY FROM MAIL.COM. This is a truly awful email provider. You will regret using this platform as I have. Based on my experiences I can tell you that the platform is far from secure and there isn't any customer service to help you when your account is hacked. In my case all I got for nearly a week after THEY alerted me to "suspicious activity" and THEY shut down my account was the same pre-written messages which did nothing to help me gain access to my account. In my opinion, this operation doesn't have the resources to be a legitimate email provider. I recommend different providers like Gmail.com or Outlook.com.

They track you and the captcha keep popping up with picture test and its very annoying. It very slow and it sucks too. They say to protect us but not really. A friend have this email service and i use it but they dont even care who referral me to it. Like it doesnt matter. There are better mail service such as google yahoo msn hotmail and many other. Search for best email service. Competition is good why rely on this one piece of crap that treat us like object and could careless about our privacy. Unreliable service cause it take 30 minute or more for me to receive mail from someone when it should take second ridiculous too. They must be running it on a slow server and outdated stuff say 2000 and its a joke. Also it full of spam and i had to use adguard lite to block the crap out of it lol
I use firefox browser v67.0 quantum version it fast and the best in my opinion
If they block me oh well they just lost a valuable customer and i will tell everyone about it and soon they go bankrupt. This is ultimatum. Be nice or be dumped like trash.

3 of my old email addresses had been terminated 3 months ago.
Then I register a new email on today but this new email account cannot log in
And show me a "contact us" link. So I contact them.
And then they says this maybe because of my IP address.
If there are more than one account created from the same IP address,
Their system will terminate those accounts and blacklist the IP address.
And they suggest me to send them my IP address for further investigating my case.
Should I send them my IP address

This webmail is the worst. You have no control over your account. They decide for you how you should use their mail services. They just decided to block my account for no reasons. I reached out to their customer services without any success. No flexibility. No communication. No support. You can't solve anything with Mail.com. Their definition of support is to block your account without any warning and/or explanation. Their support is totally absent. Their customer services couldn't care less of your situation and not willing to help you out. They told me "too bad."

An absolutely disgusting company. Zero customer service, arrogant beyond belief. They literally don't care about you. Even if you've been with them for years. My email address was used for business and was rendered unusable. I contacted customer service and got a generic response which didn't even deal with the issue. I suspect what's happening is that long term 'free' users are being targeted to try and push them into going premium. When I sent them another email to say their generic cut & paste response wasn't relevant to my issue, they blocked me from being able to submit complaints.

Stay away from this email service. Don't ever use it for anything important or you'll suffer eventually.

This is just a total waste of time and you should NEVER rely on this site for anything meaningful. Any address you create here you can expect it to not exist in a matter of days. They purposely block your account for whatever reason/s they may have... trying to steal info whatever. So it's truly a waste of time.
The only thing you can use this for is registering to an "unimportant" site that requires an email and you don't want to use your personal address. You can create an account here and use it for the few min / hours that it exists until it's blocked.

Other than that... A V O I D this page and don't send anything of importance to an email address created here.

I am a premium subscriber, i liked it at first because i could add the mulitple email addresses i manage. Sadly, the account was blocked and this the reply they send me.

Dear mail.com Member,

We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.

With kind regards,
Your mail.com Support Team

***this is the best answer i could get with a paid subscription
***so users can loose access to their account without remedy!

Well, I've been using this service for years. Today, I have no more access to my e-mail account. I received a message stating that my account is blocked and I need to contact them. The contact is by way of a web form and no time commitment for addressing the issue. Tried Facebook and Twitter but Mail.com obviously does not pride itself on efficiency. Unfortunately, after doing some research, it has become evident that this is not an isolated issue. Also, it appears that the situation could be terminal.

Mailcom redirected searches within my Firefox browser inserting / changing protocol
To search Internet through their "home page" - side stepping Firefox. This created problem of not being able to log on public WI-FI networks because [ the owner of
navigator-lxa.mail.com] was not properly configured and thus regarded as not being
Secure. I was unable to make any connection until I figured out to rid of the redirect
mail.com did in Firefox - which took me a good bit of time to do as I'm not a computer expert of any sort. If anything, Mailcom needs to make it just as easy to UNDO this as easy as it was to make the redirect in the first place. They wasted a lot of my time and created bad situation of stopping me from accessing Internet at a time when I seriously needed access.