mail.com Questions & Answers

Sane happened to me after paying for premium service for more than a decade.

A scam routine, nothing but another set of scammers operated outside of the U.S. with a ludicrous customer service that can't speak English.

That is the scam they are running. I can only theorize why. It seems anything that is false flagged by other service providers as "spam" triggers blockage of an account, against which one has no defense, getting the same canned response. It could be a form of coercion to get people to upgrade to a paid account to get actual customer service, but there are many reports of paid accounts being blocked on spurious grounds. I didn't bite, so I don't know. Perhaps this is some sort of test case to see what corporations can get away with, and what people will put up with without taking any action, being so obviously and blatantly not operated in good faith.

Mail.com won't help you because abuse is their intent. If enough of us write the Pennsylvania attorney general, asking them to take action against this company in the public interest. It may take 2 or more responses. Maybe if you mention the public interest angle straight away it could help. When I sent a complaint to the PA attorney general. 1&1 responded, saying "other service providers identified emails as spam", which of course were poorly programmed bots that false flagged emails sent to more than one recipient (which I do routinely in my business). The attorney general's reply to me said they could not do anything in my particular case, but they could do so in the public interest if enough people are affected. So if enough of us write, they may take action. I wrote back to the attorney general, stating something to the effect of: "The response from 1&1 that 'email service providers identified my emails as spam' was based on poorly programmed bots that false flagged legitimate emails I sent to more than one recipient. No specific examples were cited by 1&1, as I can prove any and all were legitimately authorized to be sent to the recipients. Therefore, I would like to pursue this matter further in accordance with item 2 of Question 9 of your FAQs, which states: 'The Bureau May Investigate 2) fraud, misrepresentation and deception in the sale, servicing and financing of consumer goods and products. The Bureau can bring a lawsuit seeking an injunction, restitution and penalties, if it would be in the public interest.' As you can see from these online reviews of mail.com in the following link, I am far from the only person who has been affected: https://www.sitejabber.com/reviews/mail.com. This having been a widespread practice on the part of 1&1 affecting multitudes of consumers, I firmly believe it is in the public interest to seek such an injunction, restitution, and penalties for all whose email service was wrongfully blocked based on false accusations of spam or other spurious reasons."

Maybe so, but there are also reviews of premium accounts being blocked on spurious grounds. I don't know either, because I didn't bite. I did send a complaint to the PA attorney general. 1&1 responded, saying "other service providers identified emails as spam", which of course were poorly programmed bots that false flagged emails sent to more than one recipient (which I do routinely in my business). The attorney general's reply to me said they could not do anything in my particular case, but they could do so in the public interest if enough people are affected. So if enough of us write, they may take action. So I wrote back to the attorney general, stating something to the effect of: "The response from 1&1 that 'email service providers identified my emails as spam' was based on poorly programmed bots that false flagged legitimate emails I sent to more than one recipient. No specific examples were cited by 1&1, as I can prove any and all were legitimately authorized to be sent to the recipients. Therefore, I would like to pursue this matter further in accordance with item 2 of Question 9 of your FAQs, which states: 'The Bureau May Investigate 2) fraud, misrepresentation and deception in the sale, servicing and financing of consumer goods and products. The Bureau can bring a lawsuit seeking an injunction, restitution and penalties, if it would be in the public interest.' As you can see from these online reviews of mail.com in the following link, I am far from the only person who has been affected: https://www.sitejabber.com/reviews/mail.com. This having been a widespread practice on the part of 1&1 affecting multitudes of consumers, I firmly believe it is in the public interest to seek such an injunction, restitution, and penalties for all whose email service was wrongfully blocked based on false accusations of spam or other spurious reasons." Maybe if enough of us register complaints we can get somewhere. Maybe this is a social experiment by the real corporate powers that be to see what people can put up with before taking action.

Better question is why anybody would want to? I'm sure they would do the same thing and block your account for no reason.

mail.com will automatically block any account about few days later. They will block any account about few days later 100% guarantee. mail.com is a 100% scam company! But why does Google lists mail.com in the top search result? I believe Google is another scam.:: Dear mail.com member, our system has detected Irregular activity related to your account. As a precautionary measure, We have blocked your account. To regain access, please contact our Customer Support.

The only way I can think is if they are ordered by the law. Contact the PA attorney general. See my review. Maybe if enough of us act we can see some action.

Yes, I discovered 3(all) of my email accounts were getting blocked suddenly within one day when i log in several months ago.

Maybe you can change the browser, check network strength etc