I am a premium subscriber, i liked it at first because i could add the mulitple email addresses i manage. Sadly, the account was blocked and this the reply they send me.
Dear mail.com Member,
We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.
Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.
With kind regards,
Your mail.com Support Team
***this is the best answer i could get with a paid subscription
***so users can loose access to their account without remedy!!!