Well, I've been using this service for years. Today, I have no more access to my e-mail account. I received a message stating that my account is blocked and I need to contact them. The contact is by way of a web form and no time commitment for addressing the issue. Tried Facebook and Twitter but Mail.com obviously does not pride itself on efficiency. Unfortunately, after doing some research, it has become evident that this is not an isolated issue. Also, it appears that the situation could be terminal.