mail.com

What you have to understand about mail.com is that the free mail platform is just designed to get you in the door so they can sell you their premium service.

The free platform is garbage. If the person to whom you're sending hasn't received email from you before, your message will go directly to their Spam. In addition, it doesn't support any useful signature in your outbound messages.

Then on top of that, their "support" is an insult. They won't allow you to reach out by phone and it takes days before a human will respond to a request for help, even if your email service is shut down.

In short, avoid this platform like the plague.

I have been with them since 1999. Out of the blue, they asked me to change my password. Right after that, I got blocked. If you are still using it, please move to google. Terrible customer service. I wish I could give them negative stars.
Run Run Run

The same issue as other people got here. As soon as you register, the account is blocked. Good luck with such an attitude towards new customers.

"Dear mail.com Member,

We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.

With kind regards,
Your mail.com Support Team"

I had been a premium account user for many years and never had an issue. My account got blocked for "irregular Activity" meaning that there was spam coming from my account. I had no knowledge of this and no warning from mail.com... just blocked my account permanently with no detailed reason given (other than irregular activity). Their help center indicates that if you get a notice concerning irregular activity, you can request a verification code sent to your mobile phone, and once verified, you can reset your password to protect your account. No such opportunity given...just permanently block the account. I did reach out to their customer care team and they just respond back with a typical response template to refer to their terms and conditions. As a result I have lost all my emails, contacts, and whatever files I had stored in their cloud that I pay a premium price to safe guard my files. Now I cannot even access those, so what was the purpose of paying for a cloud service that I am now permanently blocked from accessing. Wish I could give a lower score than 1 as even that is too high. Terrible company and customer service is even worse to deal with. Please avoid and learn from this experience and take your business elsewhere.

Started using mail.com a year ago, and I am very satisfied with its service, have not encountered any problems like other people say, Overall I am really happy with it and would not change to another mailing company for now.

I was using Mail.com for work purposes and was all of a sudden not given access to my account nor can I speak to anyone. The email I received when questioned why was that there was a security breach on my account. Like other servers, the only security breached is my own as they now have all my work files that I can no longer access and hindering my business! If I could give them less than 1 star I would. Completely unethical the way they operate. DO NOT TRUST THIS SERVICE!

Dear Rich,

As we mentioned before, the decision was made by our security department and it was decided that the account in question will remain blocked, please note that the creation of accounts with suspicious names such as anonymous or some similarity are considered as a spam accounts. We do not have further information we can provide to you. Also note that they reserves the right to share further details of its decision.

We understand this is not a satisfactory answer but we ask for your understanding that this is the only answer we will give you.

Best regards,
mail.com Support Team

I think I accidentally deleted my account. I accept I will lose all my emails, but would like the account to be reinstated. I have send three contact forms in three days, and not even a response. The promo web page has three paragraphs. The Headings:

1. Were always here for you!
2. Customer Support is our main priority
3. Customer satisfaction comes first at mail.com

Clearly the advertising department has no concept of what is actually happening!

This account must be a scam now. Set up an account and it was locked within a couple of days. I had not even had a chance to use it. When I contacted them to request it be unlocked I was required to give another email address for communication (email harvesting much?). When they emailed me they said their fraud department decided to keep the account locked with no additional information. What a joke. Stay away from this company.

I have a premium account that used to work well but lately people insist they emailed me and I didn't get it and vis versa. In the last few days I have received emails that show a sent date and time 5 days before I got it. And it arrives on my phone mobile app and my desktop, totally different carriers and systems, at exactly the same time. Help is no help. They insist it is moving through many servers over which they have no control. So why don't others have this problem?!?!

I used this service for 6 months -- all of my email, all of my contacts including business contacts. Then, the other day, my account was blocked for no reason. I contacted them, and they responded with a form letter saying that they won't do anything to fix it -- or even tell me why. DO NOT USE MAIL.COM! This is a disaster.

"We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

"Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.

"With kind regards,
Your mail.com Support Team"

I wish I had read other reviews of mail.com. They blocked my account after one day for irregular activity. This is bogus because I only sent a few emails to friends. I contacted mail.com and they are refusing to unblock the account. I send a reply asking if they would confirm its deletion. If I don't hear back, I must assume they are using my account as some kind of data for a spam operation. I strongly urge readers to never use mail.com.

After creating a new account, on very first log in attempt, I received the notification regarding suspicious activity on my email account and I was routed to change my existing password. I hope they do not use my previous password pattern to access my other online accounts which has similar password patterns. I would not recommend to use it. It does not seem robust at all. Feels like spam.

An absolutely disgusting company. Zero customer service, arrogant beyond belief. They literally don't care about you. Even if you've been with them for years. My email address was used for business and was rendered unusable. I contacted customer service and got a generic response which didn't even deal with the issue. I suspect what's happening is that long term 'free' users are being targeted to try and push them into going premium. When I sent them another email to say their generic cut & paste response wasn't relevant to my issue, they blocked me from being able to submit complaints.

Stay away from this email service. Don't ever use it for anything important or you'll suffer eventually.

... government representative and perhaps even your lawyer.
Don't waste a single dime of your $ on these grifters and scam artists!
1&1 "media" or mail.com and it's "officers" need to be heavily fined, if not permanently put out of business!
This "company" and their minions interject their own personal biases regarding the blocking and cutting off access to those accounts they don't agree with!

I have asked near on 4 years to rewrite their spam program to one that yo can permanently delete them they simply ignore them. They like trying to be a one world order. It they were any kind of great IT programmers they would take that bull$#*! off the settings page and put outside of the subject line when an email that comes in with a permanent delete so no further emails from these lousy bothersome spammers are stopped in their track, but they have refuse to do anything about this while taking your money for "so called wonderful service" I would not recommend this company to anyone until they get off their lousy asses and have their IT guys rewrite the spam part of this email server.

My account was blocked! First they tagged me as an abusive user, and offered me no information, but they finally came forward and informed me that my email account had been hacked. I signed up for World Cup Soccer and the hack probably came through Russia hackers who claim to be totally innocent always. I was offered admittance back into the site, but I seriously doubt that I will accept. Cyber security is a game of cat and mouse; a difficult business these days of defending users against cyber criminals, but obviously mail.com has much room for improving their cyber defenses. I hate changing my passwords all the time!

I was more than happy to sign up for this account as I'm sick to death of screwed-up Gmail that discriminates against the seniors who don't use mobile phones. Seems this one only works on mobile phone apps. When I searched "Where is my inbox?", it came up with a lot of answers on where to find it on your mobile. When I searched "Where is my inbox on my desktop?", it came up "No results." As I was trying to post this review, sitejabber is insistent on a "Proof of Purchase". Please note that not EVERYTHING is bought that is getting reviewed. I suggest you delete that repeat feature. Thanks.