website thubmnail of mail.com

mail.com

How would you rate mail.com?
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Georgia
1 review
4 helpful votes
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Do not use mail.com
November 11, 2022

Zero rating if there was one like that.
They invalidated my email I had used for my banking and credit card needs. I went out on military service for 7 months when I came back I wasn't able to use my email anymore. I called them the guy told me that I have lost the email forever because I didn't login within 6 months. He also added that it is very easy to login into an email at least once every 6 months if it is very important to the customer. I thought that was very naive and limited. So do not use mail.com if your intend to find your email intact and active.

Date of experience: November 11, 2022
South Dakota
1 review
4 helpful votes
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Pretty much worthless
September 19, 2019

Lots of websites won't let me use it to sign up and when they do the verification e-mail from the website I'm trying to use gets sent but it never shows up in my inbox. I'm just about done with mail.com

Date of experience: September 19, 2019
Texas
1 review
9 helpful votes
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Blocked for no reason
September 22, 2020

I had an account for about a year to contact friends seperate from business. One day they blocked my account and when I inquired why I got the same response as a few others that have posted reviews here saying I was using the account improperly. I had penpal friends from around the world and now I do not have their email addresses to chat with them.

Date of experience: September 22, 2020
GB
1 review
7 helpful votes
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I signed up and switched all my business emails to this, and they suddenly blocked my account saying there was unusual activity on it (absolute rubbish), when I emailed support I was just told it would remain blocked but they can't give me a reason! Thank goodness I only had it a couple of days, but I still can't access emails I will have received in that time. Wish I'd seen these reviews before I signed up, do NOT use them what a huge waste of my time, fuming! Stay away!

Date of experience: December 22, 2017
Minnesota
3 reviews
6 helpful votes
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Horrible Email Company
November 12, 2016

I agree with the majority of the reviewers that mail.com is THE WORST! Everytime you log in you are urged to sign up for premium PLUS there are constant advertisements. I have now signed up with gmail and they are great. It's all free plus no ads or spam. Hurrah!

Date of experience: November 12, 2016
Canada
1 review
6 helpful votes
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This website used to be good. Now emails sent from mail.com to hotmail.com and msn.com are rejected because mail.com is not a trustworthy website. When I asked mail.com customer service about this I was not given the courtesy of a reply. Tonight for example, mail.com will not load so I can check my email. Bad.

Date of experience: July 15, 2009
Ohio
1 review
1 helpful vote
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My free version of the account was deleted because it was inactive for 6 months. I signed up because I thought it would be better than Gmail which censors content, but it is actually worse. Mail.com censors too, and wouldn't let websites I signed up for send a verification pin because they blacklisted them for "spam," or unsolicited emails. As a result, I quit using mail.com to sign up for new websites, and quit logging in, and recently am unable to use certain accounts that use that address because of my email getting deleted. I didn't know that free accounts were deleted after 6 months when signing up because that is buried deep in their terms of service, or "fine print" if you will. At first, I wished I had bought the pay version, but the more I read, even it sucks. They can go bankrupt for all I care unless they get their act together.

Date of experience: January 21, 2022
Florida
1 review
12 helpful votes
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Wow. Signed up about a month ago. Switched all of my banking and other important items that require email to this new email address - only to find out that they just randomly, without explanation blocked it! Stay away - seems like I'm just another one in a looooong line of people this is happening to. Could it be bc I didn't want to give them an alternate email they could sell? Or that after a month I refused to sign up for their premium service? Shame on you, mail.com! People sign up in good faith. Shame on you.

Date of experience: April 24, 2018
Canada
1 review
6 helpful votes
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After being repeatedly questioned, and prodded for more and more personal information, I finally said no to their continued requests for vital financial data. I was immediately shut out of my account.
I contacted customer service, which is entirely non-existent.,
Now, my work email is getting inundated with SPAM, from Mail.com addressed scammers.
Mail.com is a phishing scam. Your information is not safe.

Date of experience: December 17, 2021
New Mexico
1 review
2 helpful votes
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Love love love mail.com
November 15, 2021

We love mail.com this is the only email address me and my whole family use is perfect Email ever it's great please stay up I hope it last forever it would be sad to go keep the good work mail. Comwe enjoy you very much you never let me down five stars I would give 10 stars if I could

Date of experience: November 14, 2021
West Virginia
1 review
3 helpful votes
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HORRIBLE
March 2, 2018

I would be willing to bet money that each of the few GOOD reviews for them were posted by employees or someone benefitting from their crookedness. Within hours of signing up I was already unable to access my account. Thankfully it was only a few from surveys I had taken.

Date of experience: March 2, 2018
New Hampshire
1 review
2 helpful votes
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I choose this as a service for applying and receiving communications for new jobs. I had it for 4 days before they said I had irregular emails and locked the account. I sent out over 200 resumes that now no one can reach me. NEVER EVER USE THIS SERVICE!

Date of experience: August 9, 2023
Turkey
47 reviews
138 helpful votes
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This is just a total waste of time and you should NEVER rely on this site for anything meaningful. Any address you create here you can expect it to not exist in a matter of days. They purposely block your account for whatever reason/s they may have... trying to steal info whatever. So it's truly a waste of time.
The only thing you can use this for is registering to an "unimportant" site that requires an email and you don't want to use your personal address. You can create an account here and use it for the few min / hours that it exists until it's blocked.

Other than that... A V O I D this page and don't send anything of importance to an email address created here.

Date of experience: April 28, 2019
Wisconsin
4 reviews
9 helpful votes
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STAY AWAY FROM MAIL.COM. This is a truly awful email provider. You will regret using this platform as I have. Based on my experiences I can tell you that the platform is far from secure and there isn't any customer service to help you when your account is hacked. In my case all I got for nearly a week after THEY alerted me to "suspicious activity" and THEY shut down my account was the same pre-written messages which did nothing to help me gain access to my account. In my opinion, this operation doesn't have the resources to be a legitimate email provider. I recommend different providers like Gmail.com or Outlook.com.

Date of experience: July 5, 2019
California
1 review
13 helpful votes
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All these negative reviews. They couldn't have been for mail.com. I've had a free mail.com account for 13, count'em 13 years now.

It's plain. It's simple. It's functional and it works! Thus it gets 3 stars. The fourth star is because it gives you a choice of hundreds of cool domain names.

Is it a power email account full of bells and whistles and innovative features? No, most certainly not. But it does basic email quite nicely.

Date of experience: June 21, 2015
GB
1 review
2 helpful votes
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Works for Me
July 19, 2019

I have had an mail.com account for several years, because google.com is banned in China but this works. Chose an 'email.com' moniker as it is easy for everyone to remember, although often get asked if I really meant 'gmail.com'. But have not had any problems so far, works like any other email as far as I can tell.
Oh, one gripe is that my emails often end up in the receivers spam / junk mailbox so other servers obviously don't recognise it sometimes. Don't know what I can do about that, but then I have never tried to.

P. S@ Devan N. Hasn't happened yet and I / they have sorted the junk email problem - seems they were marking my emails as spam because I use a VPN [being in China] and my IP address kept changing. They have since white-listed me and no problem since.

Date of experience: July 18, 2019
Georgia
1 review
2 helpful votes
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Mailcom redirected searches within my Firefox browser inserting / changing protocol
To search Internet through their "home page" - side stepping Firefox. This created problem of not being able to log on public WI-FI networks because [ the owner of
navigator-lxa.mail.com] was not properly configured and thus regarded as not being
Secure. I was unable to make any connection until I figured out to rid of the redirect
mail.com did in Firefox - which took me a good bit of time to do as I'm not a computer expert of any sort. If anything, Mailcom needs to make it just as easy to UNDO this as easy as it was to make the redirect in the first place. They wasted a lot of my time and created bad situation of stopping me from accessing Internet at a time when I seriously needed access.

Date of experience: September 25, 2018
Brazil
1 review
10 helpful votes
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The support is a $#*!! My account was blocked, and it's fine! They don't even care, I lost everything, my email didn't receive at my inbox, this mail.com is a hoax, a awful services, they disrespect their clients, I hope they go bankrupt, or close that bad services

Date of experience: May 27, 2019
Spain
1 review
12 helpful votes
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I opened recently several e-mail accounts in mail.com since I like the idea of customizing the mail. I create accounts with "europe.com". The thing is that few days later I got a message saying that my account was blocked. I contacted them filling a creepy questionaire and answering correctly all the questions they made. This is the answer I got
Dear mail.com Member,

We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.

With kind regards,
Your mail.com Support Team" So don´t use in any circumstance Mail.com... you will never be totally sure that if tomorrow your email account is going to be still working.

Date of experience: March 31, 2018
California
1 review
37 helpful votes
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I just went through the same thing! I've had that account for some 5-6 years and periodically they would block me or request that i change my password. Strangely enough, until about 2 months ago, i had always used the Free Account but then went ahead and set up the Premium. As of yesterday the damn account was BLOCKED and no one can tell me anything competently as to What is the Bloody problem. They won't let you speak to anyone in "management" and they cannot speak "clear" enough English to tell anything that makes sense. Some guy keeps mumbling on the phone. PATHETIC!

Date of experience: July 29, 2020

Overview

mail.com has a rating of 1.4 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with mail.com most frequently mention customer service, email account and abuse department. mail.com ranks 83rd among Email sites.

service
52
value
45
shipping
19
returns
22
quality
48
This company does not typically respond to reviews