I just went through the same thing! I've had that account for some 5-6 years and periodically they would block me or request that i change my password. Strangely enough, until about 2 months ago, i had always used the Free Account but then went ahead and set up the Premium. As of yesterday the damn account was BLOCKED and no one can tell me anything competently as to What is the Bloody problem. They won't let you speak to anyone in "management" and they cannot speak "clear" enough English to tell anything that makes sense. Some guy keeps mumbling on the phone. PATHETIC!