mail.com

After over a decade paying for premium service they have blocked my account without any apparent reason.

There's no way to get in touch with them neither a phone number to call them or even an email address, only through a contact form which I have sent dozen of times without getting reply.

I use my email account for personal and business matters, and now I cannot send or receive emails. This is frustrating I really don't know what I'm going to do and I had also registered using my email address regarding a bunch of apps and sites.

I'll keep on looking for a way to get in touch with them and hoping I can recover my account, which I have invested praying for premium service every year.

Run! They will lock you out of your account. After two years and putting this on my business card, I cannot access my account. This is a common occurrence, just go to their Facebook page and read comments on their pictures. Customer service is a joke! I literally have sent them an email every 30 min. They claim they are not receiving my emails. Once they lock you out you must send a valid ID picture to get back in, if they ever let you in... run dont walk! It may work for a while, but once you start depending on it and create a million contacts you will be locked out with no way back in!

Since 2013 I've had my account. It has typical features. I have 12 folders added to sort mail. It has good spam control. Aft I got familiar with its differences find is easy to use, as any other free webmail.

I am currently a paid subscriber elsewhere and was considering moving to mail.com, first as a a free account holder, and then possibly a paid subscriber. However, like many others, my email account has been blocked immediately after it was created. I consider myself lucky that this happened so quickly before I moved any business to mail.com I have been a customer of 1&1 both in Canada and in Europe and I am fully aware of the unscrupulous tactics they used to charge their customers. I have long closed those accounts now. As a seasoned IT professional, I can say that the IT services industry is plagued by robbers and scavengers like 1&1 and mail.com, or the few giant greedy corporates whose product is you - yourself.

I've been a Mail.com customer for 6 or 8 years now, and I'm usually satisfied. I pay a small annual charge for premium service and get my emails without ads, and never had my account blocked or closed. The system is customer-friendly and normally does what it is supposed to do.
But when it doesn't, look out! Occasionally, there will be some glitch on the site, and when I ask about it, I ALWAYS get the same answer. User error. My fault! I'm treated like a novice and sent a standardized reply that tells me all the things to check so I can correct my own mistake(s). Guess what? A few days later the glitch miraculously is fixed, and it wasn't my fault at all. The business concept is ok, but the tech folks behind it are incompetent.

All these negative reviews. They couldn't have been for mail.com. I've had a free mail.com account for 13, count'em 13 years now.

It's plain. It's simple. It's functional and it works! Thus it gets 3 stars. The fourth star is because it gives you a choice of hundreds of cool domain names.

Is it a power email account full of bells and whistles and innovative features? No, most certainly not. But it does basic email quite nicely.

Initially Mail.com did a fine job of isolating spam mails because there were few incoming to deal with. However, in the last few months I have gotten a ton of spams because of the failure of an organization to shield its e-mails sent to members. I suspect there is a limit to how many spam domains and addresses Mail.com can retain in memory. I am getting many more in my inbox and suspect that the system has reached the limit of its capacity to filter incoming emails through 1000s of previous spam sources. I will need to open a new email account to get out of this bad situation.

Mail.com started off ok, but is definitely unreliable. A while ago it seems to have just murdered a whole block of my emails - one month's worth. Disappeared without trace.

Today, another important email came in, and then disappeared as quickly as it arrived, without my even having a chance to do more than open it. Not in trash, spam or anywhere else.
Mail.com provide no contact details for you to get help. I did manage to find an email for them but got no reply or acknowledgement from them. So with mail.com, you're on your own when bad news strikes. I'll be looking to change from this strange and limited provider asap.

Are they all on Drugs at mail.com? Customer Service cannot read, cannot respond correctly, don't have a clue how to do a job. If you complain, mail.com will HACK you, change your setting, Block you, Delete your contacts,
Or even Delete your Account.

Multitude of problems with mail.com in the past months. Emails say "sent", but are not. Emails to your friends are called "Spam" and you get blocked, forced to waste much time and jump through many hoops - only to see it happen all over when you send the next email. Complaints? Never resolved in Months!
mail.com does not care. Maybe they are bankrupt. Or selling again. Horrible treatment of people.

mail.com will Burn You. Change to a reliable email provider ASAP. January 2020

I have been a loyal mail.com user for approximately TEN years. I have so much information and important correspondence saved in this account and then suddenly I am unable to login. During that time I am trying to contact customer service with no response and I realize the account is no longer receiving incoming mail and everything is bouncing back! It takes them 6 days to respond to be and this is what they say

Dear user,

Unfortunately, we cannot assist you with your inquiry as we do not own
Or manage that domain nor do we know where you can go for assistance as
We are simply discontinuing support of a domain we don't manage.

Regards, Julio M

Can this be for real? They just dump one of their novelty (choose from hundreds) domains one day and the whole thing just disappears with no access or forwarding information!?!? What am I supposed to do to retrieve my information!?

Well, I've been using this service for years. Today, I have no more access to my e-mail account. I received a message stating that my account is blocked and I need to contact them. The contact is by way of a web form and no time commitment for addressing the issue. Tried Facebook and Twitter but Mail.com obviously does not pride itself on efficiency. Unfortunately, after doing some research, it has become evident that this is not an isolated issue. Also, it appears that the situation could be terminal.

RUBBISH! DO NOT USE! I had an account with them for years, then suddenly got sent a message: ' your account will be non existent in 1 months time'. They then tried to get money out of me to forward any emails. SCAM! I notified as many people as I could, but am locked out of multiple accounts of other websites where I used this address. I have no idea of the amount of lost emails that I have never received from old friends etc. So bad! Customer service is zero.

First time I opened my account I was blocked, I wrote to them and they opened it. This can be frustrating but it's there way of avoiding spam. Still once you get pass their security issue, it's easy sailing. Also, I cannot complain, maybe it's because I have patience that I don't mind taking the extra step to bypass the ad to get to my email. All in all, they are pretty good, never had an issue. I am not bombarded with ads like I was with hotmail.com.

Mail.com should be avoided by everyone. While I was asleep, Mail.com informed me my account was blocked due to "irregular activity related to your account". I filled out their online form to regain access and they replied saying that my account would be closed permanently.

I used this account for my all my email, saving a number of critical emails in my online folders and have lost access to everything. The company says they are unable to offer any explanation what so ever as to what occurred. Because of their silence, I have no idea what occurred, nor do I know if there was a wider security breach to which I need to take precautionary measures.

Their response to this has been horrible and unacceptable. As an email service this represents 100% unreliability and I recommend that mail.com be avoided by everyone.

AVOID MAIL.COM. I erred in not reading enough reviews when I signed up there. Big mistake.

I only give them 1 star because you have to give them a rating. They don't deserve even a half. This is by far the biggest mistake I ever made. These people are charlatans! I would say choosing them was a bigger mistake than marrying my ex-wife. They advertise specifically no advertising when you pay for premium. I came to them because it was free, so for me to pay for email, it was because I didn't want the annoying advertisements. So the ads from within that slowed everything down went away, only to just show back up as a popup in a separate window. When asking them why, they say send us a sample like they don't even know what I talking about. There is no way to attach an image to show them. I have read the nightmares of how they bar you from your own email once you expose them by locking you out and erasing all your emails, so I will be getting all my stuff out ASAP. Don't use them.

I've been using mail.com for over 10 years and have 10 addresses. They've added paid premium accounts and have made life really hard for free account users. The iOS mail app is no longer supported, I cannot access all of my accounts and the reset password link takes me to a customer service link which they then send a generic faq page totally irrelevant to resetting my password. I've added accounts to my main address but these are deleted randomly and adding them requires my password which I cannot reset. Customer service has so far been soo frustratingly useless they send generic crap and obviously have not read my issue to answer it specifically. I DO NOT recommend...