First time I opened my account I was blocked, I wrote to them and they opened it. This can be frustrating but it's there way of avoiding spam. Still once you get pass their security issue, it's easy sailing. Also, I cannot complain, maybe it's because I have patience that I don't mind taking the extra step to bypass the ad to get to my email. All in all, they are pretty good, never had an issue. I am not bombarded with ads like I was with hotmail.com.