Macy's

Woodfield mall. Schaumburg IL
The lady (RANKA) that help me was very helpful and nice! SHE WAS REALLY HELPFULL WITH FOUNDING JACKET THAT I NEED

I ordered a nice patricia nash handbag at a great price and opted to pick up in the store near my father in laws nursing home. I went one evening on my way home and arrived at 8:45p thinking they closed at 9:30. Unfortunately they closed at 9:00p and said there wasn't enough time to get it out of locked storage. I came 2 nights later after my father in law was admitted to the hospital and was stressed out. I had received several emails telling me that my purchase was ready for pick up. I realized I wasn't sure were to pick up the handbag so went to that dept. I looked for an employee for at least 15min. Store was not busy at all. I was told to go upstairs to the men's department to get it. She said there were 2 employees on the 2nd floor. After walking the entire 2nd floor with out seeing any employees I went to register and waited waited waited waited. Probably@ 20 min. I was 1st in line and told her why I was there. She asked if she could take the customer behind me and ring her up. I should have said please don't. She then took Another customer, as several had been looking for any employee as well. Then finally she went to get it and was unable to locate it. Finally another employee arrived and she checked, I think she was a manager but she couldn't find it either. I left pretty aggravated, especially as I kept getting texts to go pick up my package. I did call and was told it was there. I was not going back, my father in law had passed away and I was not up for a wild goose chase and was ready to cancel. The customer service rep said she would have it delivered free. Which was nice, but will not opt for store p/u ever again.