G R.

I've done business quite a bit with VENUS over the last 2 years. On Dec. 22,2016, they were having a flash sale. Good prices on cute stuff. So I ordered 4 items and paid an extra $5 for expedited shipping, in which they said it would be delivered in 3 business days. Ok fine. Well an order was delivered on the 27th of December, but it was not mine. The stuff belonged to someone else in a different state across the country. I call them and let them know. They tell me your order was delivered. I said it was someone else's. They said ok, send it back to us and we will put a trace on your order and someone will call you in 10 days. WTH? I sent the order back. So I wait 10 days go by. Nothing. A couple days after that they call. I missed it and called them back. The girl says, they are gone for the day but they wanted to know if you want the stuff or a refund. I said I want my stuff. The girl said ok, we will send you your stuff on Monday and you will have it by Tuesday. I said great. Another week goes by. Nothing, no emails, no package, nothing. I call them again, spoke to a woman. She said oh I am so sorry and we will ship your stuff to you right of way. Great. BY now it's already 3 weeks into January. Still nothing. I chatted online with the customer service rep and told her how unhappy I was. She said well do you want your stuff or a refund. I said I want a refund including my $5 for shipping. She said ok. They refunded me $5.00 only. Are you freaking kidding me? So obviously I had to dispute the charge and the bank fully refunded me today. But it's been a total nightmare with this company. Never again will I order from them and their customer service reps are horrible. If you want to take the risk of losing your money, go ahead and order but it's not worth the aggravation! YOU HAVE BEEN WARNED! BEWARE!

What more is there to say. Online shopping is wonderful. No issues.

This is the second time ordering from this website. First purchase was wonderful and went smoothly, so when I received an email with a coupon code and an awesome sale, I decided to purchase again. I ordered 14 items totaling $85.50 on July 19th. On July 22nd, I received a shipping confirmation with 5 different tracking #'s. July 23rd, I received 2 items, July 25th I received 2 more. At this point, I'm wondering where the rest of my stuff is, sent them an email last night. No one has answered as of yet. Today, I received an email stating that 3 of my items have been cancelled due to inventory reasons, that's fine but now I have to wait for a refund for those items, because they decided to charge my card the total amount at the time of checkout. There's one more tracking # that has not arrived, I checked it and it's on it's way here but that was one of the original tracking #'s, so where the heck is the rest of my stuff. I love to shop online and believe I order from a ton of stores all the time. This site blows, don't waste your time. I am a paying customer and expect my items in a timely manner, or even occasional emails as to the status of my order would be nice. I will update as soon as I get the current shipment and see what happens with the rest of my order.

I ordered from here on Dec 10th, 2014. They claimed they shipped it Dec 13th. Plenty of time before Christmas. As of Dec. 24th it has not come. A little girl will not get her gift today, for Christmas. I am one pissed off consumer. This place sucks. I, also, paid $10 extra for shipping. This is BS! Thanks Redbubble for ruining Christmas for a little girl! You suck!
Their customer service sucks also. They won't even respond! The pillow is overpriced, they charge extra for the fill. All crap!