Macy's

Very disappointed ordered 2 chairs 2 months ago. Tracking number void and no response from company!

Macy's Technical Support and Customer Service are absolutely "ATROCIOUS!"..."ATROCIOUS!"..."ATROCIOUS!"

We ordered a $3,000 sectional sofa from Macy's which was delivered on February 5,2020. Macy's contracted with a third-party delivery company that they call "White Glove" delivery for this delivery. The end piece sectional was scrapped against our stucco wall coming into the house even though the plastic bag covering it, was removed and sat in our driveway while they brought it in. Secondly, the connectors to connect the sectionals were put on unevenly leaving only 3 legs touching the floor causing instability and an uneven line in front. Macy's scheduled to replace the two sectionals for Tuesday, February 11. The first piece was taken off the truck, completely unwrapped (again) and one of the deliver guys placed the new piece leather-side down on our cement driveway to check the recline mechanism (see photo). I suggested they should put the plastic back on, especially bringing it in the house. He responded, "We got this, man..." They brought the new piece in sans any covering. We then went out to the truck and when they opened the cardboard box to the second replacement sectional, he showed me a 3 inch tear in the side of the new center sectional and said, "We can't bring this one in, we'll have to return it and bring a new one back..." We went in, looked at the one they did deliver, hooked it up and all seemed fine. I asked him to call Macy's, tell them about the additional problem, see if it is in stock, and schedule a new delivery date to which he responded his practiced, "No man, we got this..." I objected saying last time there was a problem, they did call from our house and I got to speak with them. He said they don't do that now (?). He then handed me an iPad and said, "We need your signature for the piece we delivered." I did. Turns out, the iPad said both pieces had been delivered and on February 12, I called Macy's and they said they had no record of the damaged unit. I asked my CSR, Julianna, if I could speak to her Supervisor since this was really all wrong. She declined. I insisted, and Mia, her Supervisor, came on the line and parroted back what Julianna had said. I asked Mia if I could forward the photo of our new piece face down on our cement driveway and she declined. Bottom line? Macy's is closing it's brick and mortar stores all over the country and perhaps this is why the once proud brand name is hiring 3rd world companies to do their deliveries. It is the last Macy's purchase we will make. Buyer beware!

How many Macy's Shoe Sales Rep's does it take to return 1 pair of shoes I purchased on-line for 46.76? It took an hour ½, cost 4$ for parking (both at the downtown store and public library because I paid for each place twice), and incredibly my own initiative to resolve the problem, because none of their employees (including the manager) had a clue as to (returning a product purchased on line with a credit card without the receipt). What should have taken less than 5 mins cost me valuable gym time and study time. Here's how it happened; I got to the store, gym bag and shoe box in hand, I told sale's reps that I didn't have my receipt, but since I used a credit card, it should still be relatively easy to return. I explained, all they have to do is pull up my Macy's account, view the last 5 on-line purchases the shoes was at the bottom of the page, then scan the in store return bar at the top and the box. To make a long story short, nobody did what I suggested, they argued with me that I needed my credit card or receipt to return the item; the manager was called she was determined to support her workers perspective of things.
Fed up and frustrated I went back to the library, this time I went to my Macy's account on the public computers, printed out the transaction with an in store bar code at the top, took it back to the store she scanned the top of the paper and box, my register ask me to sign for a refund and I was done. I should have not had to go to the library twice to get Macy's information, nor print out a bar code to scan, if I am standing in Macy's store. It was a frustrating, time consuming, costly, and argumentative experience that could have been avoided if, the associate's had listened to an experienced customer on how to return on-line products—but they were too determined on being right. They were very rude, especially the associated name Pam # (*******), when I asked for the managers name and told her of my intentions to write a review, she adamantly told me in front of her co-workers that I was wrong "not them", that I shouldn't try to return anything without a receipt, I found her attitude to be condescending and extremely rude. I'm not a child, in this era of technology and credit cards, returns are rather easy even without a receipt (if the sales associates) know how to do their jobs, as I patently displayed in the end.

Today I placed an order using the mobile application to purchase gifts for two persons who have upcoming birthdays. About 10 hours later, I went to check the status of the order, which included an electronic gift card, and I was surprised to see that it was canceled. Then, I checked my email and found an email from Macy's saying that "Regrettably we had to cancel your order because we were unable to verify information provided in connection with this purchase. We've requested a reversal of your payment with your financial institution. The exact amount of time until your payment is reversed is determined by your financial institution." Knowing that there is no problem with my bank account, I decided to place the order again, and within seconds I received the same exact email.
I decided then to call the Consumer Protection number provided in both emails and explained the situation. The Consumer Protection representative, without asking for information to prove my identity, offered to place a new order but told me that, regrettably, I had to wait 4 to 7 days to be reimbursed for the previous two orders. I asked for immediate reimbursement of the canceled transactions. Saying that the reimbursement date depends on the customer's financial institution is a complete lie. Then, she offered to give me a code so I could call my bank and obtain the refund sooner. The representative was able to obtain a code for the first transaction, but not for the second one because it was too recent.
I asked what information Macy´s was unable to verify, and the representative told me that she couldn't provide me that information. I explained that I used one of the cards registered in "My Wallet" for a long time and that the only difference is that I usually use my desktop computer to place orders, but this time I used the mobile application. I asked to talk with the supervisor, who told me the exact same thing as the previous Customer Service representative.
I will not buy again at Macy's. They should invest in good informatics that guarantees the security of the transactions instead of choosing solutions that only affect the clients. As soon as I receive my refund for the canceled transactions, I will unsubscribe from all Macy's emails and I will do my best to try to return all advertisements I currently receive. Enough is enough.

Macy's, a big retail company with poor processing!

Month 1

Bought a watch in Fort Lauderdale. I come from Toronto. Customer service representative comes up and says 'hey! You'd get 20% off if you apply for Macy's credit card.' I agreed, she asks for a form of identification and I proceeded to pass her my driver's license.

Month 2

Received the billing statement in Toronto. I tried to log in but to no avail. I called them explaining the situation. Apparently they require your social security number when and if you apply for their Macy's credit card. But all the CSR needed was my DL which did not have my SSN on it so how did she create the account? I did get the 20% discount as well which is odd. So no matter, I asked the CSR on call for the SPECIFIC amount to write on the cheque, he relayed the info, I wrote the cheque and sent it to their PO in Louisville.

Month 3

Apparently it takes 3 weeks for my cheque to reach them and another week for their statement to arrive. So, this month's statement reflected a late fee and the remaining balance for the watch. No matter, I understand. I called them, asked for the SPECIFIC amount to write on the cheque this time with the additional late fee. Emphasized that the amount their CSR told me to write the previous month was wrong for confirmation. I wrote the cheque and sent it to their PO in Louisville.

Month 4

Received the billing statement. Apparently I'm hit with a 'Minimum Interest Charge' since I 'split' the bill. But hey, I just followed what your CSR told me to write. So now I call them, CSR waived the late balance fee. I ask for the THIRD time for the SPECIFIC amount to write on the cheque, this time his manager told me. Feeling assured, I write the cheque and sent it to their PO in Louisville. And yes, amount inclusive of the interest fee.

Month 5

Apparently my watch has been paid for after 5 months. Macy's being an MNC in a $#*!ing RETAIL industry are unable to take my credit card info to charge me on the spot? Ok. So month 5's statement fee includes that 'Minimum Interest Charge' and I am furious now, I called them, CSR grants my request to waive the interest fee of $5.80. CSR tells me a confirmation letter will be sent the following month. Ok, I mean you can send an Email but sure. Now I wait for month 6.

Please note I did request to pay on the spot, got rejected twice and cajoled to pay online. Probably a push play to get customers to try their "e-commerce initiative."

Macy's if you do read this, screw you. You guys just bred a hater for life. As a business owner, invoicing clients and charging them is commonplace to me and done daily. But Macy's? A conglomerate? Plain incompetence.