Macy's

Even with a Macy's card, you have to give bank info to them on line. Won't accept any other card but Macy's for online payment... Duh! Apparently my AmEx Platinum isn't good enough.
The call center in India had so much background chatter it was almost impossible to hear what the lady was trying to explain.
I am walking in a check today and closing my account. IF i ever buy anything fron this shopworn store, I will us any card but Macy's at the checkout
BTW, The men's department used to have men who were there to assit you in your buying decisions. Might as well go to Walmart. Target has better assistance than what is left of the rag-tag remnants of the once great Federated Department Stores.
I would love to what is in CEO Jeff Gennette's golden parachute. I would gladly take the job, and I couldn't do any worse...Maybe even a little better.

They treat their employees like crap fire them for bogus made up reasons and the deny unemployment in the start of recession. Ohhh and that great credit card upgrade is nothing but a scam

In recent years, Macy's has stepped up their game. Although sometimes I wish they had a better selection of better quality items, I've been pleasantly surprised by many very reasonably priced purchases there. They are always a go-to, and their customer service has actually improved!

EDIT: 6/2019 I'm downgrading my review. Macy's discards negative reviews, and has very inaccurate product descriptions, both of which point to a dishonest company. Attempts to discuss with "customer service" on both issues came up against a brick wall. Done.

EDIT: 11/2019 Against my better judgment, I placed additional orders with Macy's. Checked return policy, and it's 90 days. Now, as I try to process returns, I'm told that for some items, it's 30 days. This was not stated in my order confirmations. I tried to call, and they outsource their phone CS to a foreign country, and because the agent could not really speak English, that went nowhere. I then tried chat, and it's that lovely new, useless automated chat. After going around in circles for a while, I was finally able to get a live agent, who did tell me I could return the items and she sent me UPS labels. We'll see if the refunds go through...
Macy's does have some great sales, but I don't think it's worth all this hassle. Really shi**y of them to have exceptions to return policy and not indicate that on the order confirmation.

I have been shopping ar Macy's for over a decade now & have yet to be disappointed. When you buy kitchen appliances, they immediately, automatically register your product for it warranty! We learned that when our 1.5 year old esspresso machine broke; we contacted cuisinart to enquire about repairs & were pleasantly surprised to find it was under waranty, registered by Macy's and 100% eligible for replacement at no charge to us.
We purchased a mattress from them and had the best customer service ever as well as an excellent price for the mattress.
We have purchsed clothing and find it to be of excellent at very reasonable prices-even when not on sale. The garments will last for decades.
Yesterday I contacted customer service regrding a mistake with my order-customer service was friendly and helpful very competent, completely resolving the issue in mere moments. They know mistakes can happen and avoid them becoming oroblems by fixing them. Excellent store. Highly recommend to everyone.

Plenty of ONE STAR ratings say it all! I wish I had NEVER signed up for a Macy's Credit Card, so here is my tip if you MUST shop there (for me it is a LAST resort, after trying EVERY other store in town.) When you make a purchase using a Macy's card, IMMEDIATELY use your Debit Card to pay off the purchase. I recently learned this was an option. My bill is often incorrect and when I pay an incorrect balance they sock me with outrageous fees which lower my PERFECT credit score, not to mention dealing with the rude and dismissive telephone representatives - no wonder, they are probably treated as badly (or worse) than the customers. STAY AWAY!

I bought a printer about three months ago and still didn't receive it, I tried to contact customer service but no one answers, I don't recommend this at all. I'd give 0 stars if it was possible.

They obviously just punch a clock. NO one is willing to help you in any store. I've also called a few out of state Macy's stores. No one answers during business hours. Weekdays After lunch 1:40-3.

I would give them 1 out of ten stars for their phone service. I tried calling to see if they carry men's snow pants and gave up after 10 minutes of a run around. If you need to call don't!

Are you kidding me! What a $#*!ty firm. I have ordered some sneakers, and payed more than i should have. It toke more then 2 weeks for me to receive them and then I did I was SOMEONES USED SHOES! What the hell is this! I didn't order some used shoes! And when you write to their customers service nothing happens. So now I have shoes for 1600kr I a box used by someone. Very disappointed! Never macys.com again, i found brandcruz.com, lets see with this.

Called Macy's about my refund for my purchases in Wheaton mall in Wheaton Maryland of course they had no clue what I was talking about gave him all the information still no clue no clue nothing we don't care and my phone call went to the Philippines no one can speak English in Manila which is ridiculous and that's how Macy's handles their business I got news for you I'm going to get my money from that s***** company and never do business with them again. I figured a failing grade

Ordered GLASS PITCHERS from Macy's. Arrived a bit late and in PIECES. Have contacted them 8+ times and received NO RESPONSE! Disappointing that they don't have the courtesy or time to respond. With this company they seem to be like prison guards and MACE... YOU on customer service! Highly recommend everyone don't order FRAGILE PACKAGES or they will end up like this.

It's hard to use these. I ordered online and had built up about $60 and wanted to use them in the store. I couldn't. The clerk didn't know how to do the transaction and 1 hour later she finally found a manager. He said I had to print the coupon to use them. The website didn't have that documented. She didn't have a printer. I explained there wasn't a Macy's where I live so it's at least 1.5 hours drive. That didn't matter. I went to the customer service desk. They didn't have a printer either. I should have known I would have a problem when the manager phone was an old analog cell phone. That should tell you something. Macy isn't in the 21th century. The clerk called multiple times. No one answered. I told her it probably that old phone the manager had.