Macy's

Absolutely THE BEST POSSIBLE service, knowledge and support I needed to buy all necessary items for my condo. I cannot express my Happiness and personal satisfaction.
MAGDALENA was going above and beyond to help to find the best bedding for my master and guest bedrooms. It was so hard me, coming from Canada, trying to find the best solutions for my fully renovated condo. With all my favourite colours I presented to Magdalena, she was quick and creative to show me all possible options, explained all differences in purchasing different duvets, pillows and sheets.She was working with me trying to find the best colors palette for my project. What a service!
I left Macy's with all pieces for my place! Happy and excited to decorate!
Highly recommend Magdalena's service, knowledge and an experience.I WILL BE BACK!
Regards,

The cashier connected my Macy's credit card to my family-shared Plenti card without my permission. I said to her to, " please remove it from my Macys credit card." Unfortunately, she does not have that authority. I called Macy's customer service, which is in the Philippines, AND my security information is needed to remove the Plenti Card. :/ I decided not to provide that information.
I will close my Macy's account and use my AMEX instead!

Macys screwed-up my Christmas! I ordered two vests for my daughters present at DECEMBER,8! 10 days of trucking they cancelled one order, did not even bother to sent email to me (I find out from MY OWN trucking)! On December, 20 they send the second order on 3 sizes BIGGER. I had to go to the store during the season time, stay on line to return it. Both my daughters stay WITHOUT present on Christmas. Very,very disappointed.Can't count on this store anymore.

Went to buy swimwear. Saw two racks that's stated 30% off or greater. Found unreal deals on shorts. When went to cashier she rang up and noticed the pricing did not match the ticket. Cashier said I need to call Manager when I asked about the ticket pricing. John Dept manager came over I explained to him about the pricing difference he said it was a mistake. I explained to John not my issue if staff either put wrong price or not. He said well I can't do anything. I asked for his boss which Allie store director came to see and I explained to her again the same she said well it ran out of ink. I asked so all 150 items marked this way staff would not see ink problem? She said can't be right pricing which I again showed her signage stating 30% or greater. I think these Managers could have made the situation better but instead they said no. Customers don't know what deals are when or pricing. If you advertise 30% or greater than honor it. Will reach out to corp office which hopefully will find a resolution.

I ordered 3 items in same order. During the checkout, Macys system did not ask my shipping address as I had my shipping address in the record, I didn't think they would use the old shipping address neither. When they emailed me order confirmation, I noticed they actually used wrong shipping address. To correct the issue, I contacted 5 customer rep with a hope that someone knows how to correct it as the items were not shipped yet. First they told me they can change the shipping address by rerouting it after shipping. I called after shipping and then they told me they cannot reroute it and I should wait until delivery and they will refund my money. In the last email, they told me to contact the local post office in IL! I still don't have the items and wasted so much time with this. Macy's customer service is truly the worst. I am extremely disappointed and frustrated.

Ordered my wife a birthday gift a few days ago, Macys canceled the order immediately but didn't refund immediately. Ordered next day through another app, canceled, haven't received a refund. My wife ordered my gift from them a few months back, Macy's never got that item to us either. 3 failed attempts to make a purchases that totaled over $500. If they don't want our business, we'll take it somewhere else.

I ordered Frango Chocolates on December 15th with a promised delivery date of December 21-23rd. They came in December 27th, a little late for Christmas gifts. I've ordered these for the last 10 years as great last minute gifts. No excuse! Plus the wrapped boxes look like they were dragged here behind the UPS truck.

When looking for a specific Movado watch, the website states it was a man's watch, however, when I went to buy it at the store, I stated again that I was looking for this particular watch for my husband. They found it, I bought it, brought it home, it didn't fit my husband. Turns out, they had mislabeled the watch both in their store and on their website, and when I went to the actual Movado website, the watch is a women's small. Way to get a sale idiots.

Ordered for the 1st time. Never shopped at Macy's before. I order online weekly at other stores with no problems. Macy's stated online that my order must ship yo store instead of my home and gave me 3 choices of locations. I chose Town East Mall. I got an email order shipped and come to my home between 10-2. Tracking showed delivered at 1:12. No package came to my home. I work from home so I was home. I called customer service twice. No clue. Just promise of a credit back. Then I get email I will get gift card credit for Macys. I DON'T WANT MACY GIFT CARD. WILL NEVER SHOP THERE AGAIN. REALLY?. TERRIBLE!

I purchased a comforter online that was on sale and was sent a throw. No packing slip came with it. Wonder if they realized their mistake and knowingly sent a crappy throw. When using the Chat feature on Macy's customer service page I was cut off twice when I asked a direct question on how Macy's was going to remedy their mistake. I was never sent transcripts of the chat even though I checked that as an option. I did receive and email after the first chat with a link to my return packing slip but that was a faulty link going nowhere. During my second chat I was informed there were no more items they could ship me and to send it back. This person on the Chat could not confirm I would get my money back, I was just told to send the item back and they directly signed off the Chat. I was sent a second email that stated again Macy's could not reship or give store credit. An email address was given if I wanted to tell them I was not satisfied with the result. This shows that Macy's knows they are not giving adequate service upfront and wanting you to jump through multiple hoops just to remedy their mistake. Highly dissatisfied and do not recommend Macy's!

Recently, I bought dresses on-line through macys.com for both the rehearsal dinner and for my daughter's wedding. The price for the mother-of-bride dress was actually $50 less than the site where I originally saw it~Win!
The problem I've had, and continue to have, is accessing My Account. Today, I tried to Log In with my (same) e-mail and password... and it said the password was wrong. I knew it WAS my password, (I'd clicked on "view it" or whatever)~but finally just chose "Reset My Password" and used... the SAME PASSWORD when I "Reset" it. So... if anyone reading this goes through this, just do what I did~although it shouldn't work, it does!

I purchased a a Sapphire ring at Macy's on Nov 17 2021, as a Christmas gift, recently one of the Very Tiny and Small Diamonds came out of the setting and was lost.
Upon taking it back to the Macy's where I purchased it, less than a Year earlier, I was told that there was "NO WARRANTY" on the ring!
To Me that's BS!
I Will NEVER Buy ANYTHING at Macy's again, they have lost a Customer for Life, Bah Humbug!