Macy's

Purchased two area rugs on line. One arrrived the other is still lost. Talk to five different customer service reps and requested a replacement. Was told ttime after time that they will send an email when the replacement order was shipped. Total lies, never happened. Contacted them via email to finally being told that a replacement could not be processes. So the previous five reps lied. I have been promised a refund but I am not holding my breath. Ptretty much done with Macys

Never ever make an online purchase; online posting are not available, your money will be transferred back to your account in 7 business days. They don't have less management skills.

I have contacted Macy's customer service, the president of Macy's and have not had a resolution. Gift the first one sent on 12/16 when it was not received by the 23rd I called and their customer said they would cancel and refund it and he reordered another on 12/23 which was never received. I still have $200 on my credit card that I have disputed. It is one excuse after another, they have the numbers and can see they were not delivered to the address given, if they sent to the wrong address that is their isuse not mine. Completely done with Macy's!

I am a very good customer of Macy's. I ordered a few items for xmas and 2 of the items were returned because they were damaged in transit. Both item were shipped in a plastic bag with no protection whatsoever. This has happen in the past and I must say it happens with most retail companies. The people that work at these organizations are improperly trained or really just do not care.The cost of shipping the items back and forth is expensive not to mention the loss incurred by the damaged product. I never received my credit back after the item was returned and the Macy's site acknowledges that they have received the item back. Well after speaking to 3 different people who work in another country and have no grasp of the english language, it been 3 weeks and still no refund. Macy's will eventually go out of business because they have no idea on what they are doing. Poor customer service and poor training of their employees is actually costing them more money than they are saving by having outside company handle their business affairs. Attached is a photo of a cookware item that was shipped in a plastic bags without any protection and they expect that the gorillas at Fedex and UPS will handle each item with tender care. Then every month you get survey asking you on how they did but never responding to your comments. Like they really care!

I bought a set of silverware from Macy's website. After 2 weeks I received an email from customer service department that they canceled my order because the price on their website was incorrect for that product. After 2 weeks that I was waiting for that product to arrive, they decided to cancel my order without contacting me! I contacted the customer service but they couldn't make their loyalty customer happy at all. I'm really sorry for Macy's company for losing their customers very easily.

I never went into Backstage, I consider it a thrift store that is not together. But, there is a new lady named Naya she assured me and walked me to the item I could not find in regular Macy's. She took the time to talk to me, find out what I needed, stuff I did not want, but she talked me into buying. When she walked me back to the register there was a long line. She took me to the end regisgter and said "do you think I am just going to let you walk away after all the hardwork I put into shopping with you." She placed my items on her regisgter and rang them. As I looked at the long line of people I just stepped in front of, she said, "if I didn't have on a mask you could see me smiling, those people are regulars who will come down here to me and talk and get just as much time with me as you did".
I will always stop by Back stage not only to say hello to her, but to hear her laugh when she speaks to people, how she interacts with all the customers and just for her Customer Service.

I had bought a dress for a relative overseas who received the dress but it didn't fit, I called customer service to facilitate a return, I explained the whole situation to the rep who emailed me a barcode for return, I sent the dress, and after 2 weeks, I received the dress in a back in a bad shape. I called again to understand what's going on, and I was lucky to get the same rep who deleted her notes from the system and told me that dress can not be returned, I asked for a supervisor who would check the phone calls but the supervisor was at a party! Couldn't hear me and I couldn't hear her, instead of helping me and listen to the recorded call, she was repeating what the rep said.
The worst rep and the worst supervisor!
By the way I found same dress in Burlington but $30 cheaper, now on I'm shopping at Burlington without the hassle of Macy's!

I just opened Xmas present for my son a comforter set. It looks like it was used and had dirt on it. This is disgusting, how does this happen. See pictures below

I spoke to the supervisor about a refund after the Items that I had purchased already had been received. The supervisor decided to play games and never process my refund. I called a month after to find out why my refund wasn't processed yet and the lady on the phone told me the supervisor I had previously spoken to had put down on the notes that I wasn't the customer so he never processed my refund. Seriously? It's sad to see such a reputable company hire such pieces of $#*! as their supervisors. After 20 years of shopping at Macys, I will never ever give them another dollar again.

They do not have nothing. Only the quality of the perfume is great, but in any outlet you will find more or less the same perfume for the half of the price.

About discount. Lol, they always say, sorry but we do not have discount for Lacoste. Lol, 3 month later you come and you see a sh... lacoste product touched by everybody, something that nobody will wear it for 40% less over $80, lol same sh...

Come on Guys. Discount over products people will not wear because of the season is what Nautica does in their outlet. Do not go to Macy's because you will not find discount there.

I live in Miami, last month I went to Nautica to buy a Tower to go to the swimming pool because in Miami we still have good weather. I use to buy it for 54 usd, They gave it to me for 14 usd only because it was out of season and they did another good discount because I use to buy their products.

I used to buy products from macys every month. But I stopped. I will never buy again there.

I ordered 4 items for Christmas and had a terrible experience. One item was somehow "sent back to the shipper" and was cancelled by Macy's. I was told to "just reorder the same one". Well, NO, why would I. 2 pair of Jeans I ordered on Dec. 17th were to be delivered "by Dec. 28th" even though their website gave a deadline of Dec. 20th to receive in time for Christmas. I chatted and they changed delivery- now to be delivered by Dec. 27th. The last item is scheduled to be delivered Christmas eve by 9:00PM! No wonder Macy's is struggling. Terrible service, promises they can't keep, and terrible customer service. I'd rather spend my money elsewhere from now on.

The Macys.com online agents service attitude is very poor, I can swear to God this is true, just like other Customer complaints, last month Christmas Day, I order Stuff because discount, but I've been waiting more than 10 days Still not received, then i call & complain with macys.com Customer Service, the agents are rude and disrespectful. They Don't try to hurry the shipments, but also try to cancal my order, talking attitude very rude and disrespectful, it's really incredible, I can swear to God this is true, the Macys.com online agents are rude and disrespectful. Don't Buy Stuff with Macy's, They are terrible.

I did 2 online orders one order I did immediately got canceled so I called macys about refund policy, the lady said if I still wanted the items, I said, "yes", so she proceeded to order,got off the phone with her my email says it's been cancelled again, whatever so I need to itemized receipts showing my items were cancelled and would be refunded to my account. Called customer service because the cancellation did not show on the itemized receipts they sent to my email, nether less customer service non speaking English with the competence of banana couldn't do this and told me that they sent an email to me, which I didn't receive while on the phone. She says to me it takes 24 hours to receive an email… are you kidding me! I ask her does she work for macys. She said yes, I said I don't believe you, and hung up the phone. After being on phone for an hour and a half what a joke. Never will I again shop at Macys I've had better experience at Ross. Very unprofessional incompetent company

As per the Black Friday ad the same doorbuster deal would be there on Saturday 9 am to 2 pm and I have visited Macy's on Friday after 2 and they said the door buster is over and it will start tomorrow with same deal. Basically they gave me wrong information on Saturday I was looking for one jacket that was on the rack the service people said it is out of stock. Though it was given 50% off on few brands and This jacket was there with this offer they still didn't gave me any offer.

On 9/19/22, I ordered a pair of shoes on line, I paid for it and received the order number. Didn't receive any notification about the status of the order. Today 9/26/22 I called customer service and inquired about my order, was told that I had canceled it on the 22nd (not true). I asked the person to place the order again, but told the item is on back order. Aha now the truth comes out. Very disappointed with your system. I am not going to use it again

Order expensive ring for wife 12/17/14, order cancelled because they couldn't reach me by phone (to re-verify my order?!).
I called them & reordered this 2,500. Ring on 12/18/14 & they said it was all set.
I get e-mail on a2/20/14 saying Order Cancelled.
I CALL THEM AGAIN.
They attempt to explain (nothing). They begin to reprocess YET ANOTHER Order.
They tell me,... "out of Stock".
PITIFUL order processing & customer service.
NEVER AGAIN!