stray d.

I ordered 4 items for Christmas and had a terrible experience. One item was somehow "sent back to the shipper" and was cancelled by Macy's. I was told to "just reorder the same one". Well, NO, why would I. 2 pair of Jeans I ordered on Dec. 17th were to be delivered "by Dec. 28th" even though their website gave a deadline of Dec. 20th to receive in time for Christmas. I chatted and they changed delivery- now to be delivered by Dec. 27th. The last item is scheduled to be delivered Christmas eve by 9:00PM! No wonder Macy's is struggling. Terrible service, promises they can't keep, and terrible customer service. I'd rather spend my money elsewhere from now on.