Lyft

Suisun City, California I ordered ride in advance to be in fifteen minutes, I came to spot earlier than 15 min driver nowhere to be found my account showing driver canceled my ride for no show on hot day in August I ordered again the driver wasn't the one from Lyft photo profile. Got twice charged cancellation fee. I opted no tip since they already took money for no service rendered but they still charged tip. With this kind of running ride sham how they still exist? No more Lyft ride for me I'm removing app.

They charged me a $20 fee without my consent or even informed me about it. Unreal of a company. The worst experience you could ever have. Wish I could leave 0 stars.

I would love it if Lyft were successful, because I think competition is good. Problem is, I think they will fail as Uber provides a much higher level of customer service and is far more professional. Lyft has many issues, but one of them is their 'Primetime' pricing which is calculated in a much more customer unfriendly way than Uber. As an example, if Uber says 'Surge pricing' is 150% it means that if the normal rate is $10, you will pay $15. That makes sense to me. With Lyft, when they say 'Primetime pricing' is 150%, it means that if the normal rate is $10, you will pay $25, that is, nearly double what you would pay on Uber. And in my market, UberX is 20% cheaper than Lyft to begin with. Add in all the attitude with Lyft (fist bumps, I am supposed to be friends with my driver) -- higher prices for an inferior product. Finally, customer service at Lyft is surly and basically non-existent.

Charged $55 more than agreed. When I ordered my Lyft, the advertised price was $45. Imagine my surprise when I get an email saying I was charged $102. Even better? When I went to try to dispute the charge, Lyft's website just says "No, no problem here." and provides no way to actually dispute the charge. If this is not illegal, this should be. This is complete theft. The only reason I took Lyft instead of Uber was Uber was $65. This is completely ridiculous and unfair to riders.

Last week I elected a ride share on the way to the airport and about halfway to ATL airport, my driver received a notification that a rider was added. The driver took the next exit so that he could turnaround to go back to where he picked me up so that he could pick up the added rider. Here's what I don't get about Lyft, why would you add a rider that will require the driver to change his direction, like in my case, required the driver to turn-around and head back in the direction opposite from where we were heading? We were already 15 minutes in route and the driver had to turn-around and go back to where he picked me up just to add another rider. Is it not possible to only add riders who are heading in the same direction that the driver is in route to? I was late getting to the airport because he had to turn-around and head back in the opposite direction to pickup a rider. Is this not a simple fix for you guys to make? Seriously, it's a problem that you need to address.

This company that is supposed to give people another alternative to Uber or Cab Drivers is abominable. The drivers are unprofessional, the customer service is non-existent and when you do get to complain you get a robot that is programmed to supposedly appease you and make you happy by giving you $5.00. Which is totally unprofessional for a National Company like this. My Cat has more professionalism than this company does. Please, please do not use this company if you value your job or your life. I could write a book on do's and do not's for this company just on my experience alone. Again, I urge you to not use this company.

I applied to become a driver with Lyft in Rocklin, CA and completed my appointment with my mentor. She was nice and took my picture and then said all that was left was the background check that would take anywhere from 2 days to 2 weeks. Not even 24 hours later, I got an email saying my application was denied. When I contacted my mentor I could not reach her and was told by Lyft that the mentor appointment is the "make or break moment" and they would not reverse their decision. They also said they could not disclose why it was denied nor could they connect me to a live representative due to safety for drivers and passengers. I will not be recommending Lyft to drivers or passengers and see the process as a complete waste of time.

I didn't even take a lyft... but had a LYFT driver in a dark Toyota VENZA(short guy) in HAMILTON at Upper Sherman & Mohawk ESSO... literally got out of his vehicle and tried to fight me. Literally came up and pushed me all because I flipped him off for being parked in the lane, blocking the only way in to pull in from the street. Basically this guys dangerous and at this point just hurting your company.

Maybe remind your drivers not to put their hands on people and to admit there faults as drivers.

And if you see this. You know where you were in the wrong. Treat people better, know your mistakes and learn from them, its hella easy

I see I am not the only 1 who experiences the same situations with Lyft. They take forever to pick up the ride. The drivers cancel mid pick up! It's thee worst of the worst. They do it frequently. 5 different drivers pick and cancel the ride. And Lyft prices is beyond ridiculous. I could call a local taxi and get the same set price as expected. Lyft is getting out of hand.

So my cc has a $50 hold because 2 Lyft drivers failed to pick me up on my vacation. I requested one driver and he couldn't find my villa so he claimed to drive to my vacation villa but I was outside the whole time waiting and no driver showed up. The other driver just failed completely and didnt even try to find my villa he stared 8 minutes away and proceeded to go further and further away. Plus they never answered the phone calls so I couldn't give them specific directions because I am staying in a resort. So now I have a $50 hold on my cc and I won't see that money till after my vacation. Good job Lyft for failing. This would of never happened with uber. Oh wait it didn't those drivers were able to communicate and find my villa without a problem. So stay away from Lyft they'll hold your money even if it is their fault.

Worst customer service EVER. They are never wrong and do not even try to understand you. They made mistake with me and did not even try to solve it. I do not know why they even exist. Using uber instead

I take short 'round robin' trips. A lot of people do in the Buffalo area. To the convenience store, to pay a bill, etc. It took both Uber and Lyft a few months to figure out how to do this in Buffalo. To start, even though I had a 50% off credit and the trip would be $10 before the credit, they would put a $15 hold on my card. I thought that was too much and I complained They gave me credits. NOW the hold is $25. So today I get to the store 1 mile away and my card declines in the store, for my 3 items. I had to go home empty handed and the hold wasn't removed until the total $5.85 fare was paid. I had to then call Liberty Yellow cab to go back to the store.