Lyft

Lyft is a horrible company! They treat their drivers, who are supposed to be their partners, like slaves. That's because they don't invest a single penny in them. They take them for granted. I worked for that company one WEEK only and they fired me for 0.1 point of rating below their standard rating. In the meantime, I received an email from them confirming that I was deactivated for the age of my car. Based on this email, I got a car loan and bought a $10,000 car. However, they refused to reactivate me and acted as if they never sent me anything. Screw their app! They are nothing but an opportunistic and exploitative company!

Lyft overcharge u if u don't pay attention to ur charges.I was charged 79.99$ for a ride that was 19.99$. U will see the charge after the completion of the ride.when u try to reach out to them then obviously its next to impossible to talk to them in person.They will chat u up but they ain't helping u.Best believe they will deny to hear u out and blame u instead..

I used lyft as one of my legs in my day-to-day commute to work, ie (bus, train, then Lyft). One time I was in a hurry and paid the higher rate. Now my lowest rate offered is the higher rate I paid once. And the higher rates are even higher. They tested what I'd pay when in an emergency and now that's my new lowest rate, the 15 to 20 minute wait discount rate. Now I'll drive to work and pay the parking because it's the same price since they raised and basically doubled my rates. I used this service four times a day for over a year, and they doubled the price. That is such a poor algorithm what a way to rip off people. Test what i'd pay then stick it to me always.

I found repeated fraudulent charges by scumbags especially with Lyft and also some other businesses during the last two years. I never had to pay for those fraudulent charges, but it was a big hassle to keep changing my credit card number. So fed up, I put a freeze on the Citi card. I even wondered if it was an inside job by some person at Citi. Now, with a WFargo card, it just happened again! I'm going to look into "tokenization."

I requested a ride 40 minutes before I had to be at work. The first driver was finishing a ride for 20 minutes and then canceled. The second driver canceled after about 10 minutes. By the time I arrived at work, I was well beyond receiving a citation. I then learned that Lyft has no customer service. Zero. Supposedly, customers can dispute a ride or a charge; that's pretty much it. Lyft is solely responsible for my loss of income and I have no means of seeking compensation. Awful company.

Booked a ride that quoted the price of $29 that Ive taken multiple times and when I get to my destination and go to tip and rate the driver I see I was charged $66. Of course you have to go around the world and back to contact anyone and after emailing back and forth a week later they say I was not over charged. Needless to say this is my last right with them because if u change the rate to whatever after u quote a price and there was nothing unusual that happened and I cant call a talk to or live chat anyone I dont need your service.

The company seems to think it's okay to rip off its own drivers. As a driver myself I was always curious about how my compensation compared to lift itself. Come to find out I was only receiving 35 to 40% of payment from the customer and Lyft was collecting more than half when I'm paying for my own gas I also pay for a daily car wash I pay my own insurance I make car payments I'm the one risking having a stranger in my vehicle I'm also risking getting sick or one of my children getting sick from them being in my vehicle. I'm not sure how lift comes to the conclusion that they deserve a higher percentage of my pay than me. The last straw was when I was compensated $41 for a trip that was 47 miles there 51 miles back. I'm done

I tried to go to the Smithsonian in DC and the driver took me into the middle of a neighborhood and dropped me off, saying that the Smithsonian was behind a house.

There was no Smithsonian behind the house or anywhere near that neighborhood. I was 5 miles away and on limited time. I asked Lyft for a refund and they said that they did an "internal investigation" and decided that I didn't deserve a refund. I'm furious. They never tried to call me during their investigation to get my side of the story. I feel ripped off.

I have been charged 80 dollars by them for having left junk in the car after a ride, where the driver apparently claims it was me and that I somehow damaged his car. Sent me a picture of an empty ice coffee container. My ride had been at 6am, way too early to even get an ice coffee anywhere!
I never left anything, didn't eat or drink, and certainly didnt damage anything. And after having said this many times they sided with driver and charged me anyway.
Unbelievable.

Lyft overcharged me for my ride. The initial cost of the trip ship should be what the customer pay for the initial cost that we see and agree to should be what we pay for not unless we add a stop or make a stop that's different. I will never ride with them again Uber doesn't have hidden fees what I agree to upon booking a ride is what I pay if you send a different type of upgrade vehicle that's not the customer's responsibility if your driver make a wrong turn and cause the trip to be longer that is not your customer's responsibility to pay 2 divers cancelled on me back to back my original cost was $23 and I was charged over $28 with no explanation

I ordered a ride for an appointment, for which I absolutely needed to arrive punctually. I was matched with a driver, and he cancelled at the last minute. It was too late for me to make other arrangements, so I had to miss the appointment. Of course, I was furious. To make matters worse, there was no way to report the issue on the app. The app has limited specific issues, about which one can complain. On top of that, there is no way to speak to a person, or report a problem that is not on their limited list. My lord, I absolutely hate that backward organization known as Lyft.

As a Lyft driver, I was given a 25 ride for 320.00 promo. However, Lyft clearly knew that in the Memphis matket there weren't that many people who used the service. I drove 19 hours on one week and could only get 24 rides. In the promo, Lyft stated that what I could not get on my own, Lyft would make up the difference for it. At the end of the day, Lyft didn't keep their word. I had over 90% acceptance of rides; however for one cancellation, Lyft reduced it to 82%. And each time I accepted a ride, they only added +1%. If u know math, theirs is way off. Lyft throws those promotions out there knowing the market is dry and knowing they have no intention of backing their word.

If i could give this app zero stars i would dont call yourself trying to get a ride because you wont get one and if there is a problem you wont be able to speak to a human at all to get anything resolved so if you dont want to lose your money i suggest you dont even waste your time your better off using uber or anything else even walking would be better

Currently still waiting to be connected with a driver after 1 hour. If you try to get any connected with anyone before finding a driver it's absolutely impossible. I understand the struggle of finding drivers but the app lies telling you it will take sum amount of time for the driver to come and continuously makes the time go longer and longer. I wouldn't plan ahead if I knew it would take this long.

I use Lyft often and recently have had numerous drivers cancel rides when they realize that I'm heading somewhere far such as the airport. Riders get charged a fee for canceling rides due to the inconvenience to the driver. I have had numerous rides recently cancelled which inconvenienced me and left me with significantly longer waits. I think drivers should be penalized and riders should receive ride credits when drivers cancel on them.

We thought to schedule a ride to the airport would save us time in the early morning to go and catch our flight, they allowed us to schedule and confirmed 15 min window to wait outside, unfortunately while we are in the street waiting, the driver canceled the ride and we had to drive our car to the airport and end up paying almost $300 parking fee at the airport parking since Lyft did not help us at all - if scheduling a ride option does not guarantee the ride, why do you have it in the first place?
Will never use Lyft or even Uber again - it was so stressful...

They lure you in with fast estimate wait times which turn out to be false. As soon as you place the order the wait time increases. I had an emergency at home so I couldn't wait the real wait time. I IMMEDIATELY called the driver to cancel it. I actually spoke with him. I then received at cancellation fee. I tried to fight it because it was legitimately unfair. They said their records show that the driver showed up and I wasn't there. I wanted to scream. I continued to plead my case, but they do not care. They have zero customer service. This will be their downfall & the reason they will never beat Uber. Really disgusting customer service. It was insulting.

Lyft will steal from you! Do not use their service! Got charged a damage fee due to a fraudulent statement from their driver, Alisal. Received an email stating the were charging me a damage fee for damages I am certain I did not do. When I asked for evidence, they only said they had "anecdotal evidence" which means they had no evidence other than this douchebag's word, but yet they still charged me. You can only communicate through email and once you dispute a charge, they will ignore you. I don't ever complain but you steal from me, I'll be sure to make it known.

Lyft never recognizes their mistakes but only blames customers. I was in rush to to Inari medical, Irvine CA for the first time. Searched 'Inari medical' in Lyft app and it gave me an Irvine address immediately and no alternatives at all. They popped up their result so quickly and in Irvine so I totally trust and select their suggested address. But the address is totally wrong and I have to spend another $20 and 30mins to take another ride to my destination. I asked Lyft for a refund as their address is totally misleading. However, Lyft admits the error but blames me for trusting their research result. They simply say it's their fault but will not do refund at all. Their email customer service is most terrible too. Never carefully read my complaints and answer my questions. Most terrible experience!. I am totally out of Lyft.