Lyft

I've used lyft here and there for years and haven't really had a problem up until now. I recently used them on my friends birthday, and a week later I noticed two extra charges on my card from them. I tired to dispute it. One charge was for $5.00 and the other was for $12.90. While trying to dispute it, they sent me a receipt from a ride I got in 2015, three years ago and already charged on an entirely different card, and tried saying that was one of the charges in question for $5.00. They never sent any proof of the $12.90 charge. Ultimately, they told me they couldn't refund me simply because they were made from my account, even though they showed me actual proof that one was a double charge from 3 years ago, and no proof of the other. I will no longer be using their services ever again.

This company charged me a $20 fee claiming that I ruined something in his car. Some water spilled on a rubber car mat, he took it out of the car and poured it off (about 1/2 cup). We offered to dry it for him as it was noticed when getting out of the car. He declined and said everything was fine. I tried to dispute the charge - they had not sent me any photos or proof and when I insisted, they sent me some bogus pictures and claimed that these charges are to help the drivers keep their cars clean from dirt, sand etc. I was wearing brand new flats at an indoor sports arena - no dirt. They absolutely refused to help me and sided completely with the driver. I'm removing the app from my phone and promise to use Uber now for everything. It wasn't the $20, it was the entire principle. I felt like I was being dismissed and scammed as a customer. I will NEVER use Lyft again.

The driver never showed up and then canceled and I got charged. I then tried to get another Lyft and the same scammer accepted, saying he was there. Long story short, they charged me twice and there's no number to reach them at. Such a ridiculous business.

I have used Lyft 200+ times in the past 18 months. Recently their web started refusing my credit card information, a problem they admitted was theirs, although they insisted I snapshot whatever it was saying when it refused and send to them. The idiots couldn't understand it wasn't saying ANYTHING and I repeatedly requested they call me, which they never did. It merely refused the info. I gave up on the 6th email and deleted my account. They'll be bankrupt soon with idiots like this working for them

I was a driver for Lyft for four years.5.0 rating and over ******* rides.i was terminated from the Lyft platform because I passenger for some reason said I texted her and sent inappropriate video.for one you can never get the passengers real number so the only way that would have happened is if she gave me her actual number.and Lyft said it was elidged.how can a company fire someone with no prouf and say it was elidged.But you know God always has a plan.I would not recommend anyone driving for Lyft,there a joke and they dont pay you enough for what you deal with.

In NY, the drivers never ever pick you up where you request. You have to find out where they stop and hope you can get to where THEY decide to pick you up before they leave and have to pay a $10 no show fee. LYFT should be charged with fraud.
Drivers are nasty when you ask they why. Customer service is worse then the drivers. I wish I could give them a minus 50 stars... they are absolutely the worst company that has existed. Should be reviewed by the BBB and their operation shut down.

Lyft itself sucked it did not tell me how much my ride would be, only way i knew was to check my account, the text message sent said save $20 on Lyft, the ride to or from my house to this destination on a taxi is usually $14 to $17 so at the end of my ride lyft says it takes off $5 credit for my friend refering me which is more than I pay for regular yellow taxi or black cat ride even with the 5 bucks off. The driver knew nothing about the company the app or how I can find info, all in all Lyft itself sucks not just the driver... how unprofessional! Never again. Who only tells you how much your being charged AFTER you artive at tour house?

The review about left dropping is true. I worked for them for only 6 days and got deactivated within two days without giving you a chance to fix your rating. But it is a good thing I don't work there no more because of insurance. They don't tell you that you have to change your insurance to a business insurance which will cost you in the thousands. If you get into in accident with your basic insurance, your insurance will drop you in a heartbeat, and won't pay anything. And who knows what left will do if your insurance drops you. Anyone and I mean anyone who is driving for left now or thinking about it call your insurance immediately don't wait till you have an accident. The passenger can use you an not just the company.

My account has been deactivated for over a year now due to some background check issue. Had an issue with DMV but it's been sorted out but I still got deactivated. Their customer service will not even respond to my complaints so I had to leave for a while. Recently I came across a group of programmers named cyberianx on telegram and they helped me reactivate my account after I explained my situation. Anyone encountering this same issue should report the case to them. I can't thank them enough for their assistance.

Lyft driver canceled ride my husband had ordered to SeaTac airport while we were asleep and our phone was turned off. We found out at 6 am. Next car would have come an hour later -- or maybe not at all? Cost us a hefty parking fee as we had to drive our own car to the airport and pay for 3-weeks of parking or miss our flight. Never again!

Dont use lyft this coming from a driver of 3 years in HOUSTON. If the driver has lack of sleep from working 20 hrs driving lyft and uber to make somewhat of a living they high off drugs or drunk so how or you getting a safe ride home on a fri night. The driver in no better shape to drive then you or. Start doing a drug test lets see 29k drivers drop to bout 9k drivers. Lyft gave me the chance to drive and i still am after never seeing me or knowing who i really am. Little do they know im what the app say but im really not and more then half the drivers doing same thing. All you have to do is send in a dl with any pic once they start your account and they NEVER check it. Facts im here to bring the hole house down only because the lack of pay for the drivers out here

I was in an unfamiliar city. I ordered a Lyft to the airport. It recommended I walk two blocks with my luggage to "Their" recommended spot! Not the customers! I had no idea which way to walk?! I started walking but did locate their spot! I saw a hotel, I stood in the hotel parking and requested a ride again it told to walk a block and half away with my luggage! I could not be picked up at a location of my choice, not even a hotel! At this point I saw a trolley station nearby I walked for a third time with my luggage. I am currently riding on the trolley for $2 which is $35 less expensive and a pleasant experience.

We'd reserved a car in Katonah to attend a new years eve party and it had been confirmed. Arriving at the train station at 7:30, we were messaged that the driver had a delay and they would send another. They didn't. We had to miss the party and take a train home. Trying to contact Lyft is impossible. I sent a message on Facebook but nothing has been resolved. We spent 3 hours traveling and had expenses - all for nothing. This was most disappointing and ever effort to email has bounded. These car companies make it impossible to contact them when you have a situation.