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3 Reviews by sybil

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A bathroom vanity I'd received developed a crack while under warranty. The store sent a duplicate and asked me to return the first one. It involved removing it, which was a big job and then installing the new one. When it arrived and I saw that the packaging had been seriously damaged, I sent photos to someone in the president's office. She was wonderfully responsive and helpful. What could have been impossible was made easier by her attitude and efforts. I've found that the people in Customer Service can't always do what those in the executive office can, and I'm so grateful that this worked out as it did.




I couldn't find the receipt for a computer chair I bought 2 1/2 years ago that had a problem. When i called the store, they reminded me I'd bought a warranty for three years. The warranty required a copy of the receipt. Staples only keeps them for 2 years, but they did their best for me by calling the warranty company and giving them whatever was needed. They did more than they had to and I am grateful.




I continually got hung up on when asking to speak to Customer Service, was disconnected when I tried to chat and was eventually overcharged. My credit card company will back me up, but this is not a place to work with. They are TERRIBLE. I spent hours trying to clear things up and had to pay them a service fee of $10 for no service at all.

sybil Has Earned 5 Votes

Sybil S.'s review of OneTravel earned 4 Very Helpful votes
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