I recently used Uber in New York City. Each time I was at the correct address and looking for the car. The first time, I messaged Uber to ask where the car was. Twice I found the car down the block from where it was to be. The third time, the car was on a different street. Then I was billed for a wait time. Contacting the company is all but impossible, worse than any other. I explained what happened and insisted they compensate me for the wait time. If they can charge when it's not my fault, I argued they owed me. They did issue a refund. I used it on Uber Eats and found there were additional charges I was unaware of when billed. Again, reaching them require a lot of effort. I'm very suspicious of this company. If it has nothing to hide, why doesn't their Customer Service number answer the phone, and why do emails to them get bounced back?