LIZ M.

They charge your card as soon as you book and, if you need to make a change, they will not refund the entire cost - in fact the penalty they charge is huge. Obviously they did not communicate this when I was booking!

I have been charged 80 dollars by them for having left junk in the car after a ride, where the driver apparently claims it was me and that I somehow damaged his car. Sent me a picture of an empty ice coffee container. My ride had been at 6am, way too early to even get an ice coffee anywhere!
I never left anything, didn't eat or drink, and certainly didnt damage anything. And after having said this many times they sided with driver and charged me anyway.
Unbelievable.

They refuse all cancellations and refunds, even when the situation with covid clearly justifies cancellations.
TicketMaster bought LiveNation and they too are not responding to customer requests for refunds.
Very unacceptable!

I used them to rent my studio. The renters declared afterwards that it had been fraud, that they had never wanted to rent my apt and that they shouldn't have been charged. What? I made up their names and credit cards? The banks, with HomeAway agreement, debited my bank account for what I initially had been credited due to the renting of my studio.
They were Russian, and yes, they made up false names and HomeAway, even tho I proved to them that they stayed at the studio (and ruined it, broke a chair, etc), their judgement is that the cardholder was in the right. There is no - none - justification for this. NONE. HomeAway is a scam, impossible to speak to and connect with. A total scam.