Member since November 2015
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Lyft app requests drivers when I am NOT requesting one. I was just dropped off at the airport and unbeknownst to me another driver was requested. When he called I clarified that I did not request the ride. He cancelled. Then your app automatically requested another driver which I did not need again. Lot of confusion. On the brighter side most of the drivers are exceptionally nice.
Bought an AVEDA gift card through Raise.com and tried to use it at an aveda spa. The card did not register any funds even though when I first received it in the mail and checked the balance on the phone, the automated service told me it did have the full balance I paid for.
The manager and several employees of the spa got involved over several days to help me and get my card to work. Turns out the Corporate office identified the card as COUNTERFEIT and unloaded the balance! They said the "customer was informed".. Well no one told me.. so was there another customer? Perhaps the one who sold it or maybe being counterfeit, there were multiple card sold? Whoever is counterfeiting these cards is very crafty. That is why I'm posting this.. to help warn others.
Anyways tried to contact Raise and had to leave a message on their site since no one was available. EVEN if they do refund me... there is no way it can make up for the embarrassment, hassle and awkward situation this put me in. Now I have to wonder what the employees are thinking in the back of their heads every time they see me at the salon/spa. How awful!
Was able to resolve with Raise customer service. They requested I mail back the card with a pre-paid shipping label I had to print out and tape to the envelope. It took almost 2 weeks to get an answer from them and they finally said they will refund me the discounted amount I paid for the card. Not sure how long that will take, probably another 2 weeks. So assuming the refund will go through.. I'll add a star.
Every time I go back to that salon, I apologize for the card fiasco ... knowing how much the employees there went out of their way to try and help me... only to find out it was a counterfeit card. By the way ...the employees at the New Beginnings Aveda Spa are fantastic!
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