business logo of Luminess

LuminessReviews 7,821

3.8

About the Business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE. LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.


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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 6 days

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59,623 reviews
Canada
1 review
1 helpful vote
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Practice makes Perfect
December 28, 2017

It took me awhile to blend properly. Too thick on part of my face and too thin in other parts. Once I practiced, a lot, I could finally make it look normal.
Unfortunately the little clip that holds the stylus to the compressor was either broken or poorly made. It snapped off after only using lumpiness about 4 times.

Date of experience: December 27, 2017
Ohio
7 reviews
33 helpful votes
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Satisfactory
December 27, 2017

I was not happy with the time it took to get my order since I paid for quick delivery but didn't get it. I still have a few items on backorder but other than those issues I am happy with the product and service.

Date of experience: December 26, 2017
Texas
1 review
1 helpful vote
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The package cake damaged and there was a liquid item spilled all over the other items. Also I was completely unaware I would be charged more payments as the info commercial stated the price and what I would receive. It wasnt until I got my invoice that I was informed in small writing the details of further charges. Very misleading so I plan to cancel.

Date of experience: December 26, 2017
Texas
1 review
0 helpful votes
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TrySilk.com
December 26, 2017

Yes, I received my order. Thank you. I try Luminess silk, I love it. This is first time that I made order and I cannot say a lot of words.

Date of experience: December 25, 2017
Michigan
1 review
0 helpful votes
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I do love it because I got it on time, and the product is nice although I chose the wrong color now I have to spend more money to purchase the right color

Date of experience: December 25, 2017
Illinois
2 reviews
0 helpful votes
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Liking it!
December 26, 2017

Like how it goes on and how it lasts all day! Maybe not the same amazing difference you see in the models, but it definitely looks better than my previous foundation. Still learning how to apply.

Date of experience: December 25, 2017
Maryland
1 review
0 helpful votes
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Great
December 26, 2017

I watched the video and then blended my colors and it looked great. I am still practicing to get my perfect look but having a great time doing it.

Date of experience: December 24, 2017
New York
1 review
0 helpful votes
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Haven't tried it yet!
December 26, 2017

I just received my first order yesterday and I am busy with Xmas and family reunion this coming week. Will watch the DVD and try to use it after the holiday season is over.

Date of experience: December 24, 2017
Michigan
1 review
1 helpful vote
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Easy to use. Colors off.
December 26, 2017

For some reason I thought it came with 3 color foundations but it came with two. Both colors (shades 10 and 12) for the deep were off. Shade 10 is gray (i dont know whos skin is that color, they need to reformulate) and shade 12 is a bit too dark. I wish they would ask you which two shades youd like vs just sending you the colors. But the machine itself is compact so doesnt take up too much space on your counter and the spray gun is easy to use. However, I was a makeup artist years ago and used an airbrush machine so I was already familiar. Not sure how easy it is for someone brand new to airbrushing. I will keep the machine but Ill probably buy airbrush makeup from somewhere else.

Date of experience: December 24, 2017
Florida
1 review
0 helpful votes
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I am still learning how to use it, (I' m getting better).

Look out world, a new a new woman is stepping out.

Date of experience: December 23, 2017
Washington
1 review
0 helpful votes
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BRAVO!
December 24, 2017

I will never go back to traditional makeup! I LOVE IT! I was able to use it correctly the first time and am anxious to try different highlighting effects

Date of experience: December 23, 2017
Ohio
1 review
1 helpful vote
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Poor coverage
December 24, 2017

It appears that I need to use more foundation than I normally use, to achieve the same coverage. I don't really care for that aspect of the product.

Date of experience: December 23, 2017
Canada
1 review
1 helpful vote
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Great
December 23, 2017

Hopefully I will get better coordination working this!... but love it so far
Have trie it three times now and am improving ever time. Love the lightness of the product

Date of experience: December 22, 2017
Connecticut
1 review
0 helpful votes
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Unopened
December 22, 2017

I am yet to try mines, I received my order during the course of this week and Im just waiting until after the holidays. Thanks much.

Date of experience: December 21, 2017
Florida
1 review
2 helpful votes
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So far am ok with it. Foundation colors that came with kit do not much my skin color as good as I thought they would. 3 days ago emailed my picture as requested on your website to get assistance selecting foundation match but have not heard back from anyone!

Date of experience: December 21, 2017
Massachusetts
1 review
0 helpful votes
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It's a learning curve
December 21, 2017

I think there is a learning curve for me. I did the spray tan last night... and over did it. But I love how easy it is to use. I do have a leak though... I have to figure that out. Customer service is awesome though. I am going to keep trying to I get this right! THanks! Dawn

Date of experience: December 20, 2017
Washington
1 review
1 helpful vote
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To soon
December 21, 2017

There is a learning curve to using this product. It's to soon to say how I feel about it. I will say, that I did find it easy to get a good color match for my skin tone with the two foundations by mixing them. It's going to take time to master the eye shadow, blush, highlighter and bronzer.

Date of experience: December 20, 2017
Georgia
3 reviews
0 helpful votes
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I received my order but need to cancel the second one. It was ordered by mistake. I will be calling you tomorrow. It took some time to get use to color silk but I think I have accomplish the goal.

Date of experience: December 19, 2017
New York
1 review
0 helpful votes
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The color is not right for my skin tone - I will need a different color palette as I everything changes to yellow/orangey color on my skin, but I love the airbrush.

Date of experience: December 18, 2017
Illinois
1 review
0 helpful votes
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This takes WORK to learn!
December 19, 2017

So far I've only used it a couple of times, because of a very busy schedule. Both times the end result has been good, but until I practice a lot more, it takes MUCH longer to get ready--and time is of premium value to me!

Date of experience: December 18, 2017