About the Business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE. LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Recieved order confirmation on 04/10/2017. However, I have been charged three times for the same product without my authorization.
Luminess Air, has been making charges to my credit card for products I haven´t requested.
I tried to make contact many times by pone, but lines are always busy or they keep me waiting on line for ages.
My daughter loves it, has had no problem learning to use it. Has had problem with face breaking out but this seems to be helping out since nothing touches her face.
I hope it is better than the razor (quality lacking) but have not tried it yet. Plus, I got stuck with a $45.00 delivery fee on top of what I paid. So far the actual product has not lived up to the hype.
Not 100% thrilled with the results but will struggle with another week or so before giving up. Had to order primer and a lighter foundation to see if that will yield better results.
Easy to use, total light coverage at a reasonable price.
This is my second luminessair as my girlfriend liked mine so much I gave it to her to use at her wedding! As an older woman with combination skin, I love the coverage which doesn't cause lines of makeup. Once you get it you will never use store bought foundation!
Sadly i really didnt find the results that everyone else raves about... it just wasnt for me unfortunately.
So far I'm still learning how to use it, I love the way it feels. I didn't put enough drops in the cup. I think once I practice a few times I will get the right amount of coverage.
The DVD really helped a lot. Can't wait to do my eye brows, I didn't know that was going to be part of it, looks like fun. What a neat way to put on your makeup.
Yes received not what I expected wanted to see if it was what I would like didnt care for the results on me great product but dont want anymore product didnt realize it was a club .so please do not send anymore product thank you
After watching the video and more tutorials online, I was able to apply the makeup evenly, so that was not the issue. What I don't like is that you go through so much product. It doesn't meet the claims of the advertising at all. The makeup accentuated wrinkles and just made my skin look horrible despite using a very good moisturizer and trying again with a high quality primer. I am sending this back.
I have had my system for about a week now and I LOVE the system so far. The only issue I had was, the "free gifts" are on back order and the things you need to have the best experience with the system were not even mentioned until you watched the DVD and tutorial videos. This should be part of the 30 day trial.
If you want people to have the best experience in those 30 days, add the moisturizer/primer to the trial kit and maybe remove the blush. As for the free gifts, have a substitute in case the original gifts aren't available.
Other than that, I love my system so far, but as they say, time will tell.
Make-up shade is not color ordered--too dark. Some products on back order. Uses more foundation than advertised (4 drops?) If I get proper shade and more practice maybe I will like it better.
Everything was fine, except the booster leaked out all over the inside of the package when i received it.
Why were items on back order. I tried the airbrush for the first time today not sure if I I will keep it. The colors seem to give off a "chalky glow" I will give it a few more tries.
I was unable to use it since it caused irritation to my skin. My skin became red and
Started to burn - I removed the makeup immediately so as not to cause any further problem.
I received my order but not the back order.
I am having a problem getting it applied. Maybe after I try four or five times. It seems to not go on smooth or over my sun spots. I guess I need to order more products for them to work properly.
Couple of my things were back ordered so I didn't receive the full order. With the cold temperatures I hope it didn't freeze the makeup and it will work fine.
Sad items are back ordered and wondering why I didnt have the option for more foundation choices because of the two I received... one is not even close to my skin tone and the other is a bit too dark? So can I exchange them... i want to try product.
I can see potential, but all I see is makeup right now. Is there any way I can get another color? I think I need a lighter shade.
Placed my order 12/12/17 but did not receive until 1/3/18. I tried the product, followed all directions carefully, 2x and was not happy. Results were not as I expected. Results were no better than the makeup I already use but it was more time consuming. I will be returning. I am also disappointed that the company does not provide their customer service number in more obvious areas of their documents.
The package was was shipped quickly and received without any problems... I am trying to master the technique. I think it is going to take me some time to do so. I need to get a lighter shade too. This one is too dark. If I can not master it shortly, I will send it back.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members