The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Your site needs to be easier to order for returning customers. Also on checking out you overcharged by $3.00 with no explanation what for!
Math that basic is easy $25.00 +15.00=40.00 NOT $43.00!
Thank you, Cordially Mrs.Alice J Palacios 🖖
Quick & Easy, I have found the air spray in the can is easier for me to handle than the large for my hands air spray machine. Less to
fiddle with. 73 yo & 4'8" in height.
I had tc customer service because they had charged me 133.56 I believe on my bank account as I had already paid for the trial period upon that ending it was then charged, spoke with gentleman addressed was not told after trial ends amt will be so he was very kind said he would take off 78.00 for inconvenience and give it 3 to 7 days to go back in to my account, I will be back in touch with company if I do not see adjustment heard was very good product to try, cannot wait to receive and I trust this is a secure site
This product is not as good as I thought it would be. First of all, the products are a lot smaller in size than I thought they would be. The primer works well and I do use it. The foundation is a bit heavy for me and I don't think it provides any better coverage than drug store foundation. I was dissappointed also with the orange color of the blush. This product did not live up to my expectations. No "WOW" factor involved. I would rather use less expensive products and have my make-up look just as good.
Great product! Easy to apply, great coverage, and an almost perfect color match. Shipping was pretty fast and direct. Only thing that caught me off gaurd was the $70 hold placed on my account. Make sure you read the fine print.
Easy, straight forward, and no issues when I placed my order.
My wife refuses to use anything else other than Luminess cosmetics! When she realized that she was out of Luminess foundation, she informed me that it was absolutely necessary that she submit an order on line. After getting the order summitted successfully, she let me know that "all is well!" She received the order 3 days later. Thank you very much for making my wife's day. Johnny Page
I possibly will order more when my financial position is better I cannot afford this makeup it's too expensive was okay and I'm possibly going to order more at a later date my financial situation does not allow me to do so at this time
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Let us know if you have any questions! We’re here to help! 😊
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Hi Kimberly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
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Hey Terri! Thanks for leaving your feedback with us! We had our Allure Compact out of stock for quite some time - but happy to say we are now in stock! However, our customers can choose their free gift on orders that didnt receive this compact. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️