Luminess

It's easy to order and receive but after this process has been completed the product has been received without instructions on how to apply. Can you provide these instructions or at the very least provided instructions on how to return. This is extremely poor customer service,,in my opinion. Please provide a phone number where I may voice my concerns.

I was excited to receive and try this system out. So far, I love it! Shipping took a bit longer than the website indicated, but other than that I have no complaints.

Ordering was easy and delivery was quick. Only complaint I have is the high cost of shipping. It was very high for a tiny 2 or 3 ounce plastic bottle that came in a bag sized for a hard cover book! Not even the tiniest bit of packing or protection. Even in my home business I would have wrapped in a little bubble wrap.

When I received my order on 2/7/25 I tried the foundation and it was DEFINITELY not the right shade. Spoke with customer service and they are supposed to have sent me shade 030 but I have yet to receive a tracking number. My new order number is *******.

It was easy to order and I got it shortly after ordering. If anyone is on the fence about trying this makeup, you should go for it. You'll love it

The website had a glitch, but when I contacted customer service it was taken care of right away. Thank you... Please cxld any extra orders in the future as I don't wear makeup and this will last me a long time. Thank you.

The coverage that this makeup provides exceeds my expectations! The makeup is very lightweight so you barely know it's there. It last all day without reapplying! Definitely worth the money!

My mother lives with me because she has dementia. She loves makeup and ordered
Luminess using my credit card. When the product arrived I contacted Luminess and told them I had to cancel her order. They were very helpful and took care of the problem. From my perspective Luminess is a wonderful company.

I got the wrong order on Feb 19, i emailed the customer service several times didn't get any response. Called for more than 5 times and was put on hold for an hour each time, but no response, I am very disappointed with the customer service, they keep sending me emails to buy more product but they can't respond to my email? I will never order any product from this company even though I like the product.

I ordered on Dec. 21st but didn't receive until Jan.7th so shipping was a little long. I'm hoping that the free trial doesn't start until I receive the product I'm excited to see if this covers the flaws I have.

I was skeptical about it I'd actually like Luminess. I'm not a makeup or hair gal. If I can't get it done quickly then I'm not messing with it. Luminess is easy to use and it doesn't take much time to do it either. The skin tone matched which I also was skeptical about. But overall it's been a great experience and I'd highly recommend this product.

I just want to say that I did receive my order and I appreciate the help that you gave me and correcting the situation to the best of your ability. I appreciate the quick, friendly, and fast customer service I received and the quick resolution to my problem. Thanks again and I hope you all have a wonderful week.

I really like the weight and feel of this foundation, although my first purchase was totally wrong for me. Trying another lighter shade, along with just purchasing the primer and setting spray. I did have an issue with applying too quickly; let the aerosol scent evaporate on the brush before applying to your face if scents and fragrances are an issue for you. Beautiful coverage and staying power. The brush is nice too; love that it is two-sided.

Fast delivery and updates. I've ordered 3 times. No color match and I don't think this is the brand for me. I do have good results with the spray foundation. The blush is great. I have also noticed it stains my wash clothes.