business logo of Luminess

Luminess

Overview

Luminess has a rating of 3.8 stars from 7,704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,608
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

54,608 reviews
+25
How would you rate Luminess?
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Virginia
1 review
0 helpful votes
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Wonderful
April 2, 2025

Go ahead and finish processing with PayPal. I am not signing up for a subscription, but I do love the product. I will probably order again in the future. I do not need the extended trial anymore. Thanks

Date of experience: March 23, 2025
Illinois
1 review
0 helpful votes
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The product came late, I tried the full coverage and I like it but it was the wrong color and I called and ordered the shade l40 I had previously ordered l30 and it is to light. Customer service said they would extend my trial so I could try the new shade and that my card would not be charged. I think I will return the airbrush gradual tan because i thought it was an instant tanner. Other than the late arrival things were great except for wrong shade which was my fault for ordering the wrong shade.

Date of experience: April 20, 2025

Not enough description for individual products was...
April 10, 2025
Previous review

Not enough description for individual products was the only reason for the 4 instead of 5

Date of experience: March 31, 2025
Texas
1 review
0 helpful votes
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Not whqt I was expecting
April 6, 2025

Only 2 of the items are what I was expecting in my order. I received a cleaner meant for an applicating device that I do not have and I also received an eye shadow palette that I cannot use due to the fact that they are glitter based. I never had an opportunity to select my own shades. Lastley, I was overcharged originally because I accidentally order extras I didn't want. I was able to rectify this with customer service but was told that after my trial, my card would be charged the full amount then refunded back for the items I didn't receive. The order took over 3 weeks to arrive and I have no idea what the deadline is to return what I don't want.

Date of experience: March 27, 2025
California
1 review
0 helpful votes
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Everybody is very helpful and considerate, and always gives me the information and the courtesy that I need always helps me with my problems which are few and far in between but everybody and now and again gets an issue. You always resolve it for me I love luminous as a cosmetologist for 30 years. I have recommended Your product too many.

Date of experience: March 21, 2025
Oregon
1 review
0 helpful votes
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Matching colors is so hard
March 24, 2025

I won't buy from anywhere you can't physically see these things, it's always a shade or 2 darker, no matter what, its a guessing game to me, and what a hassle, returning things and exchanging again and again. I still have the luminescent wand and makeup which it's stayed very cool so it's still all good but 5 yrs plus on that. Also wrong tones or shades on foundations. So, on that note,
It's too e xpensive and a problem returning to exchange, with all that time spent, it's not worth it for me.
Thank you, I do like your products very much though.

Date of experience: March 14, 2025
Washington
1 review
0 helpful votes
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Luminous Review
April 2, 2025

I replaced my Luminous with a lighter color. Can't seem to find the correct one, BUT I do love how my skin feels. So soft and silky.
When these 2 colors run out will try to find a different color to match my skin.

Date of experience: March 23, 2025
Virginia
1 review
0 helpful votes
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More options
April 2, 2025

The product is good. Its light weight, makeup remover is awesome. The only thing i would recommend is how to select your tone better. I'm of Hispanic origin, my skin is like 4 seasons. In the winter I'm lighter as the seasons change my skin gets darker because I'm in the sun more. I would need 2 or 4 different shades for my skin. How would your company be able to help with selecting more shades for myself and many others buying your product? How would your company promote something like this?

Date of experience: March 23, 2025
North Carolina
1 review
0 helpful votes
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Love the Makeup!
March 20, 2025

I love the application brush and the ease of how it goes on. The coverage is good bit does not feel like a blanket on my face. The color choices are wonderful.
I have also spoken with customer service, they too are great and strive to satisfy their customers.

Date of experience: March 10, 2025
Washington
1 review
0 helpful votes
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Happy customer
April 1, 2025

I don't like a product so much because of the smell and it's not easy to use with a spray can. Although I choose not to keep the product but I appreciate the promptness on how quick their customer replies.

Date of experience: March 22, 2025
Washington
1 review
0 helpful votes
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I love the product.
March 14, 2025

I love the product. It was easy to blend on my face. I got a lot of compliments regarding how nice my makeup looked. And I think I'm going to work with this I really love this product and I really want to work with it thank you Rhonda

Date of experience: March 24, 2025
New York
2 reviews
0 helpful votes
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I love it!
March 28, 2025

Goes on smooth and easy. Used it years ago but I like it much better now. The new brush on style is so much easier and gives the same look. The foundation is so light you don't even feel like you are wearing any. Simply love it!

Date of experience: March 21, 2025
Rhode Island
1 review
0 helpful votes
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Not Right For Me
March 18, 2025

I found this product to be very cumbersome with all the different bottles of stuff. Also, the shade was too dark for my skin, and made my lines and wrinkles stand out. Please cancel my subscription. Thank you.

Date of experience: March 8, 2025
Texas
1 review
0 helpful votes
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I had ordered two orders. First one was suppose to be a come kit with air spray and then I ordered another order which was all combineed as one shipment. I was told the order had already shipped so not to cancel the order I would receive a good deal of approx $26 the order had not. Even shipped and when I finally received it the complete kit was just part of kit and my 2nd order was in with this. Looking at paperwork I still owe two or three payments. I asked several times the total price. Same thing only $26 I said for that I would keep it. I had already thru away
Boxes when I realized I had part of a kit.

Date of experience: March 29, 2025
New Jersey
1 review
0 helpful votes
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Smooth and natural
March 21, 2025

LUMINES S is true to its claim. IT makes me look at least 10 years or a bit more younger than actual age. Goes on light and coverage is fantastic. I have natural dark.circles under eyes so I know. It is absolutely worth it!

Date of experience: March 11, 2025
New Hampshire
1 review
0 helpful votes
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It's alright
March 19, 2025

I have been wanting to try this makeup for awhile. It's alright. It does however dry and makes my face feel strange. I also broke out shortly after trying it. I probably won't be ordering again because there are so many other brands to choose from. I used to have the air brush machine. I did like that.
* no matter how long I shake the can, the ball is always loose.
* the application is easy.

Date of experience: March 5, 2025
Minnesota
1 review
0 helpful votes
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Not what I expected
March 28, 2025

It's very hard to get in touch with customer service and the product itself is not what I expected. The fountain is almost casket looking and the highlighter and powdered fountain just don't go on very well.

Date of experience: March 18, 2025
Illinois
2 reviews
0 helpful votes
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Ok
April 6, 2025

The ease of application of this is amazing but coverage wasn't great kinda patchy and the color was a bit too dark, if the product coverage was a little better this product would be amazing but as it is I will not be purchasing again

Date of experience: March 27, 2025
North Carolina
1 review
0 helpful votes
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Very light weight coverage but covers well. I never seem to pick the right shade but I did and it's a great match. The brush that comes with it is very nice. I love the color palette of the eyeshadow/cheek/ face powder. I've used it everyday since it came in the mail.

Date of experience: March 11, 2025
Illinois
1 review
0 helpful votes
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Not a full coverage
February 7, 2025
Updated review

This line does not cover any of my redness. It leaves marks on face from glasses touching skin and when wiping nose. Doesn't stay on. Takes a long time to dry. Creases. Not for me.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 28, 2025
Delight T. Luminess Rep
3 months ago

Hey Urime, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️


Camouflage coverage
February 7, 2025
Previous review

This line does not cover any of my redness. It leaves marks on face from glasses touching skin and when wiping nose. Doesn't stay on. Takes a long time to dry. Creases. Not for me. Will return. I do not like that you make returns a hassle. We shouldn't need to talk to a rep before we return.

Date of experience: January 28, 2025
Georgia
1 review
0 helpful votes
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The first application of Luminess: I wasn't too sure. Then, I realized that I wasn't moisturizing/prepping my face correctly before applying the foundation. I wiped it all off and started over. After prepping correctly, the foundation was MUCH easier to apply and looked alot better. However, it's messy! The aerosol airbrush left my vanity looking like I threw dirt all over it! Ha ha! Overall, I probably wouldn't buy the product again because of the mess. I wasn't really sold on the idea that it doesn't settle into fine lines as well. I was definitely seeing this exact thing happening after hours of wear. I haven't found a foundation YET that doesn't do this, so I was skeptical from the beginning but had never tried "airbrush" makeup and wanted to give it a go.

Date of experience: March 26, 2025