business logo of Luminess

Luminess

Overview

Luminess has a rating of 3.8 stars from 7,708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,608
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

54,697 reviews
+25
How would you rate Luminess?
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Nevada
1 review
0 helpful votes
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Fantastic Customer Service
March 16, 2025

My mother lives with me because she has dementia. She loves makeup and ordered
Luminess using my credit card. When the product arrived I contacted Luminess and told them I had to cancel her order. They were very helpful and took care of the problem. From my perspective Luminess is a wonderful company.

Date of experience: March 6, 2025
Arkansas
1 review
0 helpful votes
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Won over skeptic
March 18, 2025

I was skeptical about it I'd actually like Luminess. I'm not a makeup or hair gal. If I can't get it done quickly then I'm not messing with it. Luminess is easy to use and it doesn't take much time to do it either. The skin tone matched which I also was skeptical about. But overall it's been a great experience and I'd highly recommend this product.

Date of experience: March 8, 2025
Pennsylvania
1 review
0 helpful votes
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Customer service was great
April 6, 2025

I spoke to a customer service representative she sent she sending me out a new color because the first one was incorrect. We'll see when it gets here if I keep my subscription.

Date of experience: March 27, 2025
Florida
1 review
0 helpful votes
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I really like the way it goes on and the coverage
February 10, 2025

Very simple process. Easy to do.I like the way it feels. It is not heavy. Another out nicely with the brush

Date of experience: February 19, 2025
Washington
1 review
0 helpful votes
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I have my makeup I'm so grateful thank you it's very nice it's not thick it just feel nice an smooth

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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Failure
February 25, 2025

Your company never bothered to answer. You sent me this survey. I want to return your product and get a refund.

Date of experience: March 10, 2025
Florida
1 review
0 helpful votes
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Not happy with results
January 30, 2025

I was extremely unhappy with the final results I looked as if I put on a bunch of self tanning lotion and I looked orange compared to my real complexion I was offered to match again but no way was I taking that chance to wait another 2 weeks for its arrival and then have another bad experience especially considering I was assured one match was all it would take.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2025
Delight T. Luminess Rep
3 months ago

Hey Amanda, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️

New Jersey
1 review
0 helpful votes
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Horrible customer service
March 8, 2025

One of the products I bought was too late. I reached out to the company several times through an email and they had no attempt to reach back to me. I think they wait till after your two week trial so they don't have to do anything about it. I will never order another thing from this company due to their horrible customer service. I don't know about any of the products on whether I like them or not. I have not had a chance to use it, but it doesn't really matter since Customer Service doesn't get back with you.

Date of experience: February 26, 2025
New York
1 review
0 helpful votes
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Amazing product!
March 27, 2025

I've been using this product for a few months now. When I apply it, it gives me a natural look, and people often compliment me on my flawless and glowing complexion. I'm absolutely in love with your full coverage spray foundation. This one spray has helped even out my skin tone and address pigmentation issues. Thank you, LUMINESS!

Lawrence

Date of experience: February 25, 2025
Kentucky
1 review
0 helpful votes
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Good
February 17, 2025

Good easy to use! Love the brush! Satisfied with color! I do feel like a wasting product by spraying on brush! Rather stroke brush in product then apply to face!

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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Received my order
March 15, 2025

I received my order and I think the product is just ok I really don't see any difference in this makeup than the product I already use. It was supposed to leave an airbrush finish and it did not

Date of experience: March 5, 2025
Oregon
1 review
0 helpful votes
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Hard to cancel
April 4, 2025

Ordering was easy and received products pretty quickly. Product is nice but just not for me. Have to call to cancel instead of being able to do a return online.

Date of experience: March 25, 2025
New Jersey
1 review
0 helpful votes
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Too Heavy
March 17, 2025

So here's what happened.
I ordered the 14-day trial. I didn't receive a confirmation text or email, but that's not the first time that's happened when trying something new, so I didn't think much about it since the $5 charge posted.
The next day, I get a reminder email that something was in my cart. So I go back and sure enough, the "trial" is there. I thought maybe I messed up, so I checkout again. I immediately receive a push-note that my $65 purchase was processing. I was like, "what the fox?" So I go back onto the site and when I tell you there is nary an option to communicate with anyone other than the Holy Ghost, believe me. No phone number. No email. Nothing. So I thought, "well, I'll just wait for it to come in the mail and I'll send it back." Somewhere on the other side they said, "we've got a live one here!" So they packed it all up in one envelope and shipped it to me with no way of knowing what is what. Now all I want to do is email to make sure I'm not going to get double-charged, but all I get is bots. So maybe don't do the trial. But about the product - it's waaaay too heavy - I got a pimple on the first touchdown of the applicator brush meeting the skin. I will not be making Influencer status with this product.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Older user
March 19, 2025

Pleasantly surprised. I don't wear foundation often as I'm getting older and don't like the feel or look for the most part. Luminess is light feeling and sets nicely. I really like it.

Date of experience: March 6, 2025
Indiana
1 review
0 helpful votes
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Very disappointed in the product
January 2, 2025

I haven't had a chance to use the products since I got them until last weekend.The primer has a very weird smell, the foundation that was recommended doesn't fit my skin tone, looks cracked and doesn't last long.

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Issue resolved - charge was a hold & reversed
February 17, 2025

I had written this but they resolved my problem.
You weren't honest about the price. How did I end up paying over $50?! I'm furious. Don't pull a switch at the end. Argh! 😣

Date of experience: February 11, 2025
Delight T. Luminess Rep
2 months ago

We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!

Michigan
1 review
0 helpful votes
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Face update
April 2, 2025

I have been looking forward to purchasing this product since I first seen it some years ago I couldn't afford it at the time this is great for me since I've been diagnosed with type 2 diabetes for some reason I have the worst skin mother's Day is coming up my birthday is coming up yes I'm a mother's Day baby but after all the acne I need to cover up the dark spots and I think this would work wonders on my skin thank you.

Date of experience: March 23, 2025
Illinois
2 reviews
0 helpful votes
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I really like the weight and feel of this foundation, although my first purchase was totally wrong for me. Trying another lighter shade, along with just purchasing the primer and setting spray. I did have an issue with applying too quickly; let the aerosol scent evaporate on the brush before applying to your face if scents and fragrances are an issue for you. Beautiful coverage and staying power. The brush is nice too; love that it is two-sided.

Date of experience: March 3, 2025
Ohio
1 review
0 helpful votes
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Took to long to arrive
March 7, 2025

Does not work like they said
Faults word shows all flaws on your face makes you look older than what you look waste alot of foundation spraying on brush

Date of experience: February 18, 2025
Texas
1 review
0 helpful votes
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I'm confuse.
March 31, 2025

You send me the wrong bottle, and I was charged for this, why was I charged for $42.00 I didn't receive the white bottle which is for dehydration instead u send me another foundaton. Please I'm I being charge for the whole product now. I hope I don't owe anything else.

Date of experience: March 21, 2025