Luminess has a rating of 3.8 stars from 7,709 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.
You send me the wrong bottle, and I was charged for this, why was I charged for $42.00 I didn't receive the white bottle which is for dehydration instead u send me another foundaton. Please I'm I being charge for the whole product now. I hope I don't owe anything else.
As a Black woman, dark with yellow undertone, it's very difficult to match color online. The dark is too dark and the tan is too light. Tried to make it work, but no good. Didn't bother to return..
Confusing and shipping price quoted different at checkout!
I purchased the try before you buy it. I only ordered one product, you sent several I had a pending charge for 51.00 on my paypal account. I figured ok thats fine. Because I thought you were charging me for the buy one get one free sale you have going on. I had to go to Ky because I am a donor for my brother who is diagnosed with myelofibrosis,(cancer of the blood) when I got home you had an extra charge on my pay pal account for 81.00? You all ripped me off when I went into my lumines account it had the items you listed as 00 charge. I also cancelled my subscription and needless to say I will not refer you to any of my friends, Also I don't care for the spray airbrush make up because you have to shake it too much.
I was excited to receive this product as I have vitiligo and need extra coverage. The coverage is great and the airbrush quality makes it very easy to apply and feels light. My only complaint is that the product itself, and the blush product are very "glittery" which I do not care for.
I was so excited to receive my product when they arrived I was so unhappy with color, texture and ingredients including butane and propane like what in the world. 0/10 do not recommend
The product is too orange and dark. I won't use it. I will be sending it back. As for the experience, I haven't tried it yet. I'm hoping it's a good foundation.
This product works great for me. East to apply and a little goes a long way. Light weight and blends well. I have very uneven skin tones and this product makes my skin look flawless
This is the easiest makeup to use. It is very smooth on the skin. The remover is very moisturizing. The eyeshadow is great also. Blends well and stays on through the day. Overall I am very happy with LUMINESS
It's a little confusing, I have never worn makeup, so I'm not really sure what I needed. It was easy choosing my color, but accidentally ordered twice. Then, I ordered it again accidentally. I was able to speak to a representative and get it straightened out. Unfortunately, the orders had already shipped, so he canceled my subscription and credited my account. Now I have enough makeup to last me a year.
I like this product. One of the first makeup products that has my skin tone correct. It can be a bit messy if not used as directed, but I found my happy face with luminous.
It as fine I would not order from here in the future. I was sent a second order of tge same wrong color
I ordered 1 package for $29 but was shipped additional items that I did not request totaling close to $130. When I called to they agreed to the price of $39 which was $10 more than the products were currently being advertised for. The entire transaction felt very deceptive
It is described as being able to try the product risk free for 14days. If you choose to keep it you will be charged the full price. My bank account was immediately charged following my order not only the cost of the foundation but several other prodcts as well that I DID NOT ORDER. This is a scam.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I ordered the Luminess after seeing the ad, hoping it would be an easy and quick makeup routine. I do like the products that I've used, but it is so messy trying to spray it on the brush, so I spray it on my finger, which I don't really like to do then use the brush to spread it over my face. It's got good coverage and I like the powder that came in the compact with all the other things (eyes, cheeks, face) but I don't use the other things because they are too small to use a decent brush with and they would just end up all mixed together. So, if I could just buy the powder and I wish the foundation came in something other than a spray, I would probably really like that.
I was hesitant to try a spray foundation (I'm 37 and my skin isn't what it used to be lol). It sits nicely, matched my tone, and felt like I was wearing nothing. 10 out of 10.
My initial experience/order was confusing. When I placed the trial order, my credit card was charged $72.00, I contacted Customer Service and was given a discount, as I had expressed I wanted to cancel. I've since received the order and I like the products so far.
Order was done quickly but it did take longer to get to me than expected. I was getting e-mails asking if I liked the product and I had yet to receive.
It stays for ever I love the color and the blush I don't need to touch it up afterwards my skin is very hydrated, very light weight, just perfect for me.
I realize it's medium coverage...but it's build-able so that worked out great...I really like it, it's so light weight and the shade matches wonderfully. I am very pleased with the product.
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Hey Pamela, It was a pleasure speaking with you regarding the recent review you left with us and understand your concern regarding the charges debited from your account. We assisted with a partial refund which will be reimbursed back to your account within 3-5 business days. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️