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Luminess

Overview

Luminess has a rating of 3.8 stars from 7,709 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,609
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

54,737 reviews
+25
How would you rate Luminess?
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Texas
1 review
0 helpful votes
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I'm confuse.
March 31, 2025

You send me the wrong bottle, and I was charged for this, why was I charged for $42.00 I didn't receive the white bottle which is for dehydration instead u send me another foundaton. Please I'm I being charge for the whole product now. I hope I don't owe anything else.

Date of experience: March 21, 2025
New York
2 reviews
2 helpful votes
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Difficult to Match
April 19, 2025
Updated review

As a Black woman, dark with yellow undertone, it's very difficult to match color online. The dark is too dark and the tan is too light. Tried to make it work, but no good. Didn't bother to return..

Date of experience: April 9, 2025

Confusing and shipping price quoted different at checkout!
March 30, 2025
Previous review

Confusing and shipping price quoted different at checkout!

Date of experience: March 20, 2025
Illinois
1 review
0 helpful votes
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Never buy from you again
January 22, 2025

I purchased the try before you buy it. I only ordered one product, you sent several I had a pending charge for 51.00 on my paypal account. I figured ok thats fine. Because I thought you were charging me for the buy one get one free sale you have going on. I had to go to Ky because I am a donor for my brother who is diagnosed with myelofibrosis,(cancer of the blood) when I got home you had an extra charge on my pay pal account for 81.00? You all ripped me off when I went into my lumines account it had the items you listed as 00 charge. I also cancelled my subscription and needless to say I will not refer you to any of my friends, Also I don't care for the spray airbrush make up because you have to shake it too much.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2025
Delight T. Luminess Rep
3 months ago

Hey Pamela, It was a pleasure speaking with you regarding the recent review you left with us and understand your concern regarding the charges debited from your account. We assisted with a partial refund which will be reimbursed back to your account within 3-5 business days. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️

Texas
2 reviews
5 helpful votes
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Good coverage, too sparkly
March 29, 2025

I was excited to receive this product as I have vitiligo and need extra coverage. The coverage is great and the airbrush quality makes it very easy to apply and feels light. My only complaint is that the product itself, and the blush product are very "glittery" which I do not care for.

Date of experience: March 19, 2025
Illinois
1 review
0 helpful votes
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Very sad
February 2, 2025

I was so excited to receive my product when they arrived I was so unhappy with color, texture and ingredients including butane and propane like what in the world. 0/10 do not recommend

Date of experience: January 23, 2025
Michigan
1 review
0 helpful votes
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Too dark
March 19, 2025

The product is too orange and dark. I won't use it. I will be sending it back. As for the experience, I haven't tried it yet. I'm hoping it's a good foundation.

Date of experience: March 12, 2025
Missouri
1 review
0 helpful votes
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Best product I have bought. Love it!
April 2, 2025

This product works great for me. East to apply and a little goes a long way. Light weight and blends well. I have very uneven skin tones and this product makes my skin look flawless

Date of experience: March 23, 2025
Colorado
1 review
0 helpful votes
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Great makeup
March 31, 2025

This is the easiest makeup to use. It is very smooth on the skin. The remover is very moisturizing. The eyeshadow is great also. Blends well and stays on through the day. Overall I am very happy with LUMINESS

Date of experience: March 21, 2025
Texas
1 review
0 helpful votes
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Customer Support
December 21, 2024

It's a little confusing, I have never worn makeup, so I'm not really sure what I needed. It was easy choosing my color, but accidentally ordered twice. Then, I ordered it again accidentally. I was able to speak to a representative and get it straightened out. Unfortunately, the orders had already shipped, so he canceled my subscription and credited my account. Now I have enough makeup to last me a year.

Date of experience: December 27, 2024
Virginia
1 review
0 helpful votes
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Make my face happy
April 2, 2025

I like this product. One of the first makeup products that has my skin tone correct. It can be a bit messy if not used as directed, but I found my happy face with luminous.

Date of experience: March 23, 2025
North Dakota
1 review
0 helpful votes
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Color did not watch
February 21, 2025

It as fine I would not order from here in the future. I was sent a second order of tge same wrong color

Date of experience: March 29, 2025
North Carolina
1 review
0 helpful votes
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Unauthorized charges
March 14, 2025

I ordered 1 package for $29 but was shipped additional items that I did not request totaling close to $130. When I called to they agreed to the price of $39 which was $10 more than the products were currently being advertised for. The entire transaction felt very deceptive

Date of experience: March 4, 2025
Kansas
1 review
0 helpful votes
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Deceitful Practices
January 20, 2025

It is described as being able to try the product risk free for 14days. If you choose to keep it you will be charged the full price. My bank account was immediately charged following my order not only the cost of the foundation but several other prodcts as well that I DID NOT ORDER. This is a scam.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2025
Delight T. Luminess Rep
3 months ago

We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!

Oklahoma
1 review
0 helpful votes
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Luminess Airbrush
March 19, 2025

I ordered the Luminess after seeing the ad, hoping it would be an easy and quick makeup routine. I do like the products that I've used, but it is so messy trying to spray it on the brush, so I spray it on my finger, which I don't really like to do then use the brush to spread it over my face. It's got good coverage and I like the powder that came in the compact with all the other things (eyes, cheeks, face) but I don't use the other things because they are too small to use a decent brush with and they would just end up all mixed together. So, if I could just buy the powder and I wish the foundation came in something other than a spray, I would probably really like that.

Date of experience: March 9, 2025
Oregon
1 review
0 helpful votes
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Better than I thought
February 27, 2025

I was hesitant to try a spray foundation (I'm 37 and my skin isn't what it used to be lol). It sits nicely, matched my tone, and felt like I was wearing nothing. 10 out of 10.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Initial Experience
April 6, 2025

My initial experience/order was confusing. When I placed the trial order, my credit card was charged $72.00, I contacted Customer Service and was given a discount, as I had expressed I wanted to cancel. I've since received the order and I like the products so far.

Date of experience: March 7, 2025
Texas
2 reviews
0 helpful votes
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Great
January 17, 2025

Great! And easy and matches ur skin tone to right. I had a hard time finding my match but I found it. Love it!

Date of experience: February 19, 2025
New York
1 review
0 helpful votes
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Good experience
February 22, 2025

Order was done quickly but it did take longer to get to me than expected. I was getting e-mails asking if I liked the product and I had yet to receive.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Amazing product
March 9, 2025

It stays for ever I love the color and the blush I don't need to touch it up afterwards my skin is very hydrated, very light weight, just perfect for me.

Date of experience: February 27, 2025
Washington
1 review
0 helpful votes
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Good coverage
March 28, 2025

I realize it's medium coverage...but it's build-able so that worked out great...I really like it, it's so light weight and the shade matches wonderfully. I am very pleased with the product.

Date of experience: March 18, 2025