Overview
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Called customer service requested next shade up as the shade I ordered didn't match - I'm waiting on new shade to arrive
I find choosing a color online is much different than choosing it normally because the colors are not holding true online.
Checking out was a little bit harder because I wanted to use my credit card and not Apple Pay. It wanted to add my Apple Pay and my credit card at first and I didn't want to have both on file.
I just received mine, have not had the chance to use it. Was super excited until I was reading these reviews.
I am excited to start using this product to help my skin tone and get maximum coverage on my dark spots.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Great, I am still perfecting the technique and may need a lighter shade makeup, but I am pleased at this time.
I'm having difficulty matching my skin color. I look to orange no matter how I mix the colors that I have
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Pleasant experience. I like the product, I'm just interested to see how long it lasts before I run out of it.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
I know that once I/we have a chance to use the product we might be better prepared to leave a review.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
The color is completely wrong and it is very streaky on my face. Did not enjoy, would like a return and cancel acct
I had to unfortunately return my order and the customer service was outstanding and handled everything quickly and efficiently.
Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I haven't received my product to rate anything and am getting inpatient I may want a refund cause ain't nothing came to me yet,where is my product?
Hi Morris, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
She was very professional and helpful. Took care of my needs.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
Easy to apply. Stays on great. Last a long time during sweating with my job.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
Shopping site easy. But I don't like the make-up to much...takes a lot
Hi Tina, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💓
I do not want auto delivery, as I don't use makeup everyday. Cancel my subscription, please!
Hi Kierra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It's definitely a wonderful make up. Unfortunately I bought the wrong color. I made it work but I re-ordered.
Hi jennifer!Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
It took forever to get the supplies. No one told me what was going on. I had to call and find out about it myself. Very upset about it.
Hello Teresa! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I am very impressed with the product I received and the customer service I received when I needed a color change. Very fast shipping as well.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
Wish it wasn't so heavy feeling. The brush is amazing feeling haven't used the eraser yet. Primer feels weird putting it on wish it was lighter.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The colors I received are the wrong shades, I am disappointed that I can't use the system until I get the right color which is RICH. How do I get the right shade (rich)
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving your review with us! Let us know how it turns out!❤️