Overview
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The colors I received are the wrong shades, I am disappointed that I can't use the system until I get the right color which is RICH. How do I get the right shade (rich)
Outstanding customer service. Had an issue at first, bust someone reached out and was fantastic. Thanks
I just got charged 50 bucks on top of the 3. Ridiculous
The makeup itself is not bad. However, once you get sucked in, it's hard to get out. (1) The website could never find any of my current foundations to match (Urban Decay, Make Up For Ever, Nars). (2) The free gifts you get with your trial were "backordered" and were never sent. (3) There is a "club" that you will be automatically signed up for. No matter what you do, you can't avoid it. You will be billed every single month but may or may not actually receive the 2 bottles they bill you for. Plus, (at least for me) they WEREN'T EVEN THE COLORS I WAS USING! Even after MY CREDIT CARD EXPIRED, they found a way to continue billing my checking account. You will then email and call multiple times and multiple address/numbers to try to cancel only to be hit with a 20-minute salespitch. Be prepared for this. (4) If you do find a color and formula you like (I did), the bottles will arrive broken. They will then leak all over your other makeup. You will get maybe 2 or 3 uses out of the bottle. In summary, please learn from my mistake: JUST DON'T DO IT.
I like the concept it was fast and easy. I got the wrong color so I'm a not salty.
I plan to get my right color and start from scratch.
Hi Rakisha, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
For one your site keeps crashing on me. For two it took way to long to find what I was looking for and I had to just settle with what I got
Hi Drake, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not any better than my drug store makeup or wherever I buy my face makeup. It leaves my face shining. I don't like that
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I did not like the primer smell. Nor did I like the color match or the coverage on my face. It looked like I had no coverage just paint on my face.
Hi Heathermarie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I didn't get my perfect match and i don't have the time to send it back to get my rite shade so I'm not satisfied with my experience
Hello Nichole! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
My second time ordering the primer, foundation and brush set. Love the ease of using and the coverage is great for everyday.
We are so happy to hear you are loving your Luminess Products!❤️
Awesome great service fast and friendly. If I had to recommend this item to friends or family I definitely would.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
This is my 1st time using a product like this. I will say it takes a bit of getting used to but so far I do like the potential
Thank you so much for reviewing your experience and sharing the love! ❤
At first I didn't like it.I put to much on.After I start using a little.Its a difference..
It was a pleasure speaking with you and assisting you with your account. Please feel free to call our customer service team if further assistance is needed at 888-793-7474! 😀
Coverage is not what I thought it would be. On TV it shows covering sun spots immediately. Maybe with 3 or 4 applications. Not giving up on it yet.
But I got another spray I didn't order I'm sending it back I only use weekend take me forever to use first one. Please no more can of spray
Hey Barbara! We recently tried to contact you, but were not unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
This is nice foundation and goes on nicely. I will recommend to my friends.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Love the product definitely has given me an ego booster. So easy to apply and very flawless looking
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
The spray is messy to me, and the brush doesn't cover like I want.
Hey Iris! We recently tried to call you but were unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
Delivery was fine. Color does not match. Do not like ordering before I can see the product so I will not order again.
Thank you.
Hey Barbara! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
I do NOT wish to keep the make up, you can't even see it on my face. So cancel my order & do NOT TAKE ANYMORE MONEY OUT OF MY ACCOUNT!
Stefanie Lawrence
I tried the sample kit. Light/medium. I love the weightlessness of the product and the coverage, but the color is just a little too yellow for me.
Hello Sheila! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️