Overview
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Took longer than I expected but it was a good experience. I will be sending it back though because it is not the right shade.
Wow, the range of colours is huge. It's so big that it's sometimes hard to make the right choice. And the products are very good.
Faster delivery time should be included. It takes too long to have it delivered once you order it a week should suffice not 2 weeks
Thanks for leaving your review with us! All orders that haven't upgraded shipping take 5-7 business days for standard delivery! We are just as anxious as you are to try your Luminess and excited to hear more feedback from you! ❤️
My airbrush worked OK- once. I cleaned it then fixed it according to you tube instructions but it never worked. A complete waste of money.
This is the third time I have tried Luminess. Was hoping the new applicator was better. It just doesn't work for me. Have to return
Hey Sandra! We would love to help you throughout your Luminess journey and start airbrushing again! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
My order come in on time but the makeup shade don't match my skin an I'm having problems with the sprayer it don't spray right
Hey Linda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I absolutely love this primer and foundation! It covers beautifully and feels so light and natural! I'd definitely recommend!
We are so happy to hear you are loving your Luminess Products!❤️
I love Luminess. Been using it for several years. I likr the new spray on in the container. Will order again soon.
I wasn't wowed by this product like everyone else isn't he comment section was. I probably won't purchase again.
Hi Kimmie!Let us know if you have any questions! We’re here to help!
It amazingly goes on my skin an I enjoyed trying it out. I want to thank the on TV lady for doing such a good job showing how to apply the makeup.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I never wear make up. May be the problem. Covers real good! Sticky like paint. I am on top of the hill and thought i would try one more new make up.
This is by far the best foundation I have ever used! I love the ease of applying it & how beautiful it looks & last!
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
Excited to try product. Tried and color was way too orange, hopefully I'll be able to try a better shade
We are so excited for you! Let us know how it turns out!❤️
The color that was sent to me was way too orange. The return process was easy though. Very helpful.
Hey Amanda, we were unable to reach out and are looking forward to hearing more from you.
Love my Luminess, covers my dark spots, goes on smoothly 😁
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Best part is the brush but the coverage is similar to the other foundations I have used, not the magic I was hoping for. Color match is excellent.
Hi Jessi, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. ❤️ We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Nothing………. …………………………………………………. ………………………. …………..
Hey Terri, we would love to assist you further and are looking forward to hearing more from you.
It makes my skin very dry nd i dont like the smell of that overall experience was not so good
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back
Was not what I expected it to be on my skin it was the right texture, color but came off easily
Hey Rochelle, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
This works great for someone around the holidays on a budget or if you're not sure about for someone else
Thank you for taking the time to review our product! ❤️❤️❤️
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤