Overview
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Its very soft and not sticky on my skin. Goes on so easy and its like i have nothing on my face. Love it!
The primer, foundation, and sealant combination truly make your face look flawless! Loving it so very much
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💗
I am pleased with quality, although I think my color match was a tiny tad too light. Shipping was quick!
Hi Kelli! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our Beauty Experts at (800)416-9981 and request a color match. Let us know if you have any further questions, we're happy to help! ❤️
Had to use my Google browser because it would stall and freeze when trying to purchase through the Facebook app where I seen the offer.
Customer service was excellent. I was given alp the details before I made my purchase. Well informative.
Hi Juliet, Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I don't like this and I would returning if I could get a confirmation but no answers the phone. Ever.
Very pleased with the ease and speed of the ordering process and receipt in timely manner. Started using product today.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
It's very light feels good on skin it feels like nothing it last a pretty long time has been satisfying
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I had a good experience with luminess their product are amazing i love my purchase thank you luminess loved it
We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us
Love the Airbrush primer, spray and final seal.
Also, ordered the spray tan mist... will try it in later months.
We are so happy to hear you are loving your Luminess Products!❤️
Still need to open the package and try still working job wise. I want to take time using this product
Let us know if you have any questions! We’re here to help!
Very satisfied with my purchase and service. This was my second order of this product for my travel bag.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I haven't yet used the product. Will come back for review once I have reviewed.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us.
The color match is perfect. I love the coverage and it's very easy to apply. Definitely my new foundation, I love it!
I love the products so far. I received the primer and light / medium foundation. Easy to apply and looks great.
We are so happy to hear you are loving your Luminess Products!❤️
Pretty easy... So far I am charging the unit up... so far it looks very nice, easy to use directions... I will Update after using for a bit...
Thank you for this feedback and for being a valued customer
When I first put it on it looked ok, Next morning put it on and the makeup was very dark.
Hello! All trials come with a 100% one-time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
Took while to receive. Hope my " 14 day trial" starts once received not when it ships. Took 11 days to get it from the day I ordered.
Hey Christina! Your 14 day trial does not start until you receive the order! Let us know if you have any questions - we are here to help!
I got the correct color. It goes on nice. It just breaks down on my face and makes my skin look awful. I'd like to cancel and return.
Hey Belinda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Im very excited to try it, delivery was fast and it has videos that shows me how to use it. If I cant, I will update my review
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💓