Overview
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My wife wears glasses to see close up. She is quite frustrated after the first 3 initial attempts and is ready to throw in the towel.
Ordering was very simple order came when I was told it would very pretty packaging so far very happy with the way everything has worked out
I have tried many foundations - I don't wear makeup a lot and have great skin. But this stuff is perfect!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I did not like the texture of the foundation and it is too yellow on my skin. Also, the coverage was not satisfied.
Hi Fareeha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I tried it and it matched my skin very nicely. Also liked the primer
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Unable to provide review at this was I have yet to try the products.
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back.
U guys took money of my credit card without my knowing so give me my money back
Took longer than expected to come but did arrive within a couple of days of my calling.
Hi Anita, this warms our hearts to know that you did receive your product! Thank you for being the best part of Luminess! 🥰
Great product and company! Ordering was super easy and the website was very helpful. Got my order in a timely manor.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
And it cakes in my skin makes fine lines worse.
I look opaque when applying have to apply more makeup to make it look right.
Hey Heather! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have been using the items and unfortunately I don't feel any difference from before.
Let us know if you have any questions! We’re here to help! 😊
Delivery was fast and product was packaged well. I love the brush and how good of a match the foundation is to my skin
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I will definitely continue using this product! I love how smoothly it applies, and that it stays fresh looking all day.
We are so happy to hear you are loving your Luminess Products!❤️
The application did not match my tone and it broke my face out.
It was a pleasure speaking with you and assisting you with your account, please feel free to call our customer service team at 888-793-7474! 😀
Not like I thought it would be. It leaves my fine lines and wrinkles more visible. I'd like to send back
Hey Tareena! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you — please let us know if you need anything else, we love making our customers happy!❤️
The foundation and primer were as described. I loved the smooth polished look of my makeup and it lasted all day.
Thank you for taking the time to review our product! We are so happy to hear you are loving your Luminess Products!❤️
Delighted to be able to purchase replacement head for Luminess Silk & Smooth. Luminess is the best at removing facial hair.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My face itched tremendously. I tried using just the foundation and it still itched. Disappointed because the color was spot on.
Have received my 1st order. Have not had a chance to try it yet. Ordering shipping and receiving it went smoothly
You’re going to love it! Let us know if you need anything throughout your Luminess journey!
This was easy, timely and had great customer service. The product itself was not for me, but I loved the brush.
Thank you so much for reviewing your experience and sharing the love! ❤
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!