From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The nozzle kept getting clogged up and I had to keep cleaning it and then adding more foundation. I would have used the whole bottle in a week at this rate. I'm sending the whole kit back to you.
Thank you,
Judy Guirovich
Not satisfied with product performance and want to return it.
Hi Diana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
When I received my package and applied the foundation is way too light for my skin tone. It made my skin look very ashy not enough coverage. Truly disappointing.
Hello Evelyn! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I wasn't expecting this to wow me! Seriously, I was expecting to toss it in the drawer of mistakes. But this does exactly what it claims. My skin looks flawless. The best part is you really don't feel like you're wearing makeup at all. Love it! Well done Luminess
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Spray ended up looking very chalky on my face. Planning on contacting customer service.
Hello Roberta! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Easy buying process, no "qualifying " for payment arrangements.
Thanks so much for leaving your review with us, let us know if you need any help! We are here for you.❤️
I didn't intend to get continuous deliveries of this product. Please cancel the subscription!
Hello Regina! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I'm not a make-up person I really like it. My bf got a kick out of it
We are so happy to hear you are enjoying your Luminess Products!❤️
I received my ordered in good time. No problem. Securely packaged but the color was not for me. It's a very easy process but I had to call in to have the color changed. Customer service was great. Easy and professional
Thank you so much for reviewing your experience and sharing the love! Let us know if you need any further assistance! We are here for you.❤️ 🥰
The makeup is good, doesn't cover like I want and not sure if the color is the right one for my complexion.
Hello Debra! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Goes on smooth and makes my face look flawless! Holds all day to
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I felt like it was too thick for me, my face broke out after 1 use (in their defense I have sensitive skin) and my color didn't match (again- my skin- I'm Italian with very olive skin)
Hello Jacqueline! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I like luminess it feels weightless and soft on the skin.
We are so happy to hear you are loving your Luminess Products!❤️
Not happy product feels too dry I'll be returning it if I don't get the hang of applying
Hello Sunita! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I have received my order and I love it so far. It's easy to use and easy to clean. Highly recommend it.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Easy to use website. Shipping was quick with several updates along the way so you knew when item was coming. Packaging was great with helpful instructions for use and easy returns
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Frank was very helpful and kind he mad sure that I was sasisfied and made sure my order went out so I would receive it on time very nice man I give him a 10 for satisfaction
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Very smooth, awesome product. It is everything it claims and more
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Easy to order, pray works and covers lines. I b just need confidence daily.
Thanks so much for leaving your review with us! ❤️
It's so easy to order and receive then use. I love it.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judith! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️